11 hours
2017-11-222017-12-21

Principal Process Manager, Small Business High Line Underwriting

Richmond, VA
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  • Job Code
    capitalone2-R36181
Company Capital One

Job Title: Principal Process Manager, Small Business High Line Underwriting

JobID: capitalone2-R36181

Location: Richmond, VA, 23261, USA

Description: West Creek 8 (12080), United States of America, Richmond, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Principal Process Manager, Small Business High Line Underwriting



Join our growing Small Business Card team and help improve underwriting processes designed to increase spend for some of Capital One’s highest value customers! In this role, your primary responsibility will be developing new underwriting capabilities in our Salesforce platform to drive continued business growth and risk resilience. You will work in an Agile environment and will partner closely with numerous teams including tech teams, analytics teams and operations teams to re-design, re-build and re-launch processes on a more scalable platform. Exceptional teamwork, critical thinking and problem-solving skills are critical as this role will require quick decision making and lots of tradeoff discussions as we work to quickly deliver an MVP to market.



**Responsibilities:**



+ Become a SME on the High Line Underwriting process and the nCino underwriting system

+ Collaborate with Operations team, Analytics teams and Legal/Compliance to understand all needs and requirements

+ Design and document more efficient and scalable processes for existing work

+ Create Statements of Work and Requirements for building new workflows in nCino system

+ Develop strong relationships with Product Owners and work closely with tech teams to deliver new workflows

+ Assist with Agile story grooming to clearly define technical requirements and translate business intent

+ Ensure that processes are in compliance with enterprise standards and regulations

+ Maintain knowledge of operations procedures and ensure documentation is up to date

+ Develop monitoring requirements

+ Ability to collaborate effectively across multiple teams



**Basic Qualifications:**



+ Bachelor’s degree or military experience

+ At least 3 years of experience in a Process Management or Project Management role

+ At least 1 year of experience working on an Agile team

+ BPM Certification



**Preferred Qualifications:**



+ 3 years of experience designing, building, managing and improving processes

+ 1 year of experience with Salesforce

+ 1 year of experience working on or partnering with tech teams in an Agile environment

+ 1 year of underwriting experience

+ LEAN Certification

+ SCRUM Master Certification



**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**



Categories

  • Financial Services

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Principal Process Manager, Small Business High Line Underwriting

Capital One
Richmond, VA

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Principal Process Manager, Small Business High Line Underwriting

Capital One
Richmond, VA

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