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Process Manager - Digital Accessibility

Capital One

Richmond, VA
Job Code:
  • Engineering
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Job Details

Company Capital One

Job Title: Process Manager - Digital Accessibility

JobID: capitalone2-R20361

Location: Richmond, VA, 23261, USA

Description: West Creek 6 (12076), United States of America, Richmond, Virginia

Process Manager - Digital Accessibility

As the digital landscape continues to evolve and re-invent itself, it’s never been more important to make sure anyone interested in doing business with us can successfully. With more than 12 million consumer and small business customers who engage daily with our products on the web, mobile and at ATM’s and Branches across the country, we are selectively recruiting for a rock star candidate to join the team that is spearheading Capital One’s Digital Accessibility efforts aimed at delivering accessible products to our customers via all digital channels enterprise-wide.

**What will you do?**

-Eagerly collaborate with Product, Design and Engineering agile teams across the company to promote the need for accessible products and services

-Educate and train agile teams on specific accessibility requirements and the use of tailored tools that teams can use to bake accessibility in early in the lifecycle vs. back-end testing requiring prioritization and remediation

-Work alongside the Accessibility Tech team to ensure periodic scanning of all applicable digital properties against accessibility requirements using automated tools

-Compile, analyze and deliver reporting of scanning and monitoring results to all enterprise business lines and Business Risk Office for action-oriented consideration (self-service opportunities and/or remediation)

-Leverage prior experience to constantly evaluate and recommend improvements to the accessibility processes and the suite of tools and training materials

-Manage accessibility vendor spend and budget

**What we are looking for:**

- Zeal for moving beyond simple conformance with stated guidelines

- Eagerness to share industry best practices and learnings from prior experience

- Knowledge and passion for ensuring accessibility is a part of inclusive design and development practices used to empower makers to deliver great products for everyone

- Grounding in human centered design with a natural empathy for consumers with disabilities

- Broad thinking and ability to question the status quo

- You have a high level of intellectual curiosity and are comfortable with ambiguity

**Basic Qualifications:**

- Bachelor’s Degree or military experience

- At least 3 years’ experience with the Americans with Disabilities Act, Web Content Accessibility Guidelines (WCAG 2.0 AA) and assistive technology devices (JAWS, NVDA, VoiceOver screen readers)

**Preferred Qualifications:**

- Experience with delivering accessible products and services through the agile lifecycle

- Understanding of CICD development concepts

- Experience reviewing design output (wireframes, visual design comps, content) and writing accessibility specifications for User Experience and Front-End Development teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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