15 hours
2017-11-162017-12-16

Product Manager - Next Generation Batch Messaging

Vienna, VA
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  • Job Code
    capitalone2-R35301
Company Capital One

Job Title: Product Manager - Next Generation Batch Messaging

JobID: capitalone2-R35301

Location: Vienna, VA, 22180, USA

Description: Towers Crescent (12066), United States of America, Vienna, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Product Manager - Next Generation Batch Messaging



The Capital One Digital Messaging Product team is looking for a Product Manager help drive building our reinvention of Batch Digital Message delivery.



The capabilities you deliver will transform the scale, speed, and resiliency of how we deliver billions of asynchronous servicing and marketing messages to our customers annually. This high profile role touches all existing Capital One Lines of business including Credit Cards, Retail Banking, Financial Services, and the overall Enterprise and touches all message delivery channels including Email, SMS, and Push notifications.



If you want the opportunity to play a pivotal role in transforming how Credit Card, Banking, Mobile and other Capital One businesses connect with their customers, this job is for you!



**What You'll Do:**



+ Define product vision based on understanding of customer needs and business objectives

+ Manage product roadmap with a focus on deployment of Batch Digital messaging capabilities for our lines of business to use to reach their customers

+ Support product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysis

+ Closely collaborate with marketing, technology, analytics, operations and lines of business to define requirements, prioritize features and guide product delivery

+ Lead cross-functional product team and team of engineers to translate customer needs and technology directions into new product strategies and features

+ Own product within an agile environment, specifically documenting user stories, acceptance criteria and user interface design

+ Develop and communicate best practices for campaign management and customer messaging across all businesses

+ Drive day-to-day prioritization of work operations, projects and scope, troubleshoot reported issues

+ Learn, understand and help with product presentations and participate in general technical discussions



**The ideal candidate will possess:**



+ Passion for transforming customer experience and delivering innovation in digital world

+ Experience in an agile development environment in a product owner role with strong knowledge of agile processes

+ Strong verbal and written communication skills, comfortable presenting to senior leadership and tailoring to multiple audiences

+ Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams

+ Strong analytical skills, ability to solve problems quickly, establish frameworks, ability to assess opportunities with hard data

+ Ability to manage and prioritize multiple projects simultaneously



**Basic Qualifications:**



+ Bachelor’s Degree or military experience

+ At least 3 years in digital product Management

+ Prior experience in applying Human Centered design principles to drive innovative products that meet customer needs



**Preferred Qualifications:**



+ Master’s degree in Business, Marketing, Computer Science or Engineering

+ At least 1 year experience in Batch or Streaming Message applications, such as MQ or Apache Spark



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



Categories

  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Product Manager - Next Generation Batch Messaging

Capital One
Vienna, VA

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Capital One
Vienna, VA

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