Product Operations Associate, Capital One Labs
Job Title: Product Operations Associate, Capital One Labs
Location: Arlington, VA, 22204, USA
Description: Clarendon Center (12089), United States of America, Arlington, Virginia
The Strategy and Operations Team is a hub for all things Labs – we know what’s happening when, who is involved, and why. We look beyond today to bring new ideas, products, and processes to Capital One that will elevate our customers, each other, Labs, Capital One, and the entire financial industry. We’re the ultimate problem solvers because we solve for both the short term need and identify patterns to optimize for the long term. This is hard work, and while it’s not always glamorous, it’s incredibly rewarding because we get to touch just about everything in Labs. To learn more, follow us on Twitter @capitalonelabs.
THE LABS: VALUES
+ CUSTOMER FIRST AND ALWAYS
+ LEAD WITH HUMILITY
+ BREAK THE RIGHT GLASS
+ TRUST YOUR TRIBE
+ MAKERS BY NATURE
+ CREATE BUILDING
+ LEARN AND TEACH
The Product Operations team is responsible for enabling the Labs to deliver concepts and products to market at warp speed. Some days, that may mean coaching our teams to utilize lean start-up best practices or helping to navigate the risk and regulatory frameworks, others, it might mean strategizing about tech deployments or coordinating resources. Along the way, you’ll translate the work you do into reusable building blocks that emphasize excellence, speed to market, and rapid testing and learning cycles.
Every day, you’ll come in and ask yourself, “What am I doing today that’s helping the Labs to work smarter and faster?”
Answering that question will require more than just being quick on your feet. It will also require knowing how to help Labs plug in with broader enterprise practices and approaches, and coordinating conversations across business and organizational lines. You’ll regularly interface with product managers, designers, engineers, data scientists, senior leaders, and risk & regulatory groups to help monitor product progress and health, and drive towards outcomes.
How you operate:
+ Collaborator with strong partnering skills
+ Structured thinker who help can bring order to chaos in ways that advance the strategy and execution of the Labs
+ Not afraid to drive execution on priorities, and works with a sense of urgency
+ Achievement oriented and seeks high levels of activity, fast-paced environment
Your background may include:
+ Agile Software Delivery
+ Operations Analysis & Management
+ Product Management & Development
+ Program Management
+ Scrum Master / Delivery Management
+ Knowledge Management
+ Technical fluency
+ Experience with a tech group or startup environment
+ Ability to thrive in an entrepreneurial environment
+ Previous experience in a role that required thought collaboration, influencing, and trust building among peers and employees
+ Demonstrated passion for digital products/emerging technology and how they will impact the consumer experience
+ Bachelor's degree or military experience
+ 3 + years of experience with product, program, project, or operations analysis
+ 3+ years management in an agile environment
+ MBA or Master’s degree
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.