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Production Support Specialist

Capital One


Location:
Richmond, VA
Date:
06/22/2017
2017-06-222017-07-22
Job Code:
capitalone2-R25641
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Job Details

Company Capital One

Job Title: Production Support Specialist

JobID: capitalone2-R25641

Location: Richmond, VA, 23261, USA

Description: Knolls 2 (12036), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Production Support Specialist



Production Support Specialist



We started Capital One with a simple principle – attract great talent and give them the opportunity to be great. That strategy has made us the nation’s leading digital bank with more than 65-million customers and 40,000 associates worldwide.



We may look like a bank, but we think and operate like a tech company. A tech company that writes its own code, develops its own software, and builds its own products. A tech company that experiments and innovates with the latest technologies, engineers breakthrough customer experiences, and brings simplicity and humanity to banking. A tech company that’s changing banking for good.



Great - and always improving – production support strategies are an essential ingredient of our current and future success. We are actively seeking talented system support and engineering specialists who can own support of applications and systems in production and can drive reliability and performance across massive scale by mastering the full depth of the stack. As an engineering-focused Production Support Specialist, you will have the opportunity to tackle complex problems of scale which are unique to tech companies while using your expertise in delivery and support of mission critical services. With a passion for devops and continuous improvement you will be encouraged to raise the bar for other support specialists to help take their capabilities to the next level.



**Responsibilities:**



- Incident resolution and supporting production system deployments while ensuring SLAs are met.




- Deliver on Time to Resolve and Time to Detect reduction efforts.



- Identify and contribute to long-term solutions and preventative techniques.



- Increasing Self-Healing through closed loop automation.



- Progress, protect, and provide for the applications and sub-systems behind all of Capital One’s external and internal customer facing services with an ever-watchful eye on their availability, latency, performance, and capacity. 




- Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance



- Support and deliver within Continuous Integration/Continuous Delivery pipelines



- Influencing resiliency and scalability in production environments in Amazon Web Services
 and other cloud platforms



- Equipping systems with automated monitoring and alerting



- Support the team and contribute to designing, writing and delivering technical and process automations to improve the availability, scalability, latency, and efficiency of Capital One’s services.



- Solve problems relating to mission critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions.



- Influence and support new designs, architectures, standards and methods for large-scale distributed systems.



- Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.



- Identifying and remediating risk to critical and non-critical system KPIs



**Basic Qualifications:**



- High school diploma or military experience



- At least 3 years of experience in Enterprise production support



- At least 1 year of experience with ITIL practices and principles



**Preferred Qualifications:**



- Bachelor's Degree



**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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