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Programs Coordinator

ADP USA


Location:
Norfolk, VA
Date:
04/24/2017
Job Code:
adp-5000186899706
Categories:
  • Customer Service/Call Center
ADP USA
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Job Details

Company ADP USA

Job Title: Programs Coordinator

JobID: adp-5000186899706

Location: Norfolk, VA, 23509, USA

Description: At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. POSITION SUMMARY Responsible for the planning and coordination of key learning programs, internal and external events with varying levels of complexity. This position interacts with the learning leaders and associates to ensure these programs and events are executed on time and with quality. In this role you will execute a team and individual work plan and meet day-to-day or long-term objectives. The successful candidate possesses strong time management, problem-solving, prioritization, goal setting, negotiation and verbal/written communication skills as well as the ability to react quickly and calmly to changing or emergency circumstances. RESPONSIBILITIES:
* Event Coordination: Plans and coordinates activities and events in support of learning programs and initiatives such as Associate Onboarding and Certification, Client Year End Seminars, ADP Client Conferences, and Client Certification and testing.
* Publish Data: Produces and publishes relevant program scheduling and enrollment data and information. Provide preliminary analysis and actions for the relevant data and ensure proper follow-up is completed.
* Quality Assurance: Manages program quality assurance, ensuring the timely delivery of effective solutions, the delivery of superior customer service, and the development and maintenance of strong internal relationships.
* Communication: Communicates and collaborates effectively with cross-functional entities across the learning organization. Executes developed communication plans with stakeholders, clients, and others outside of the learning organization.
* Vendor/Partner Management: Maintains contact with outside professional organizations and vendor groups that participate in or help to execute ADP's learning programs. Coordinates with the Vendor Management team to ensure that these partners are in compliance with ADP vendor practices where applicable.
* Complete ad hoc projects and other related duties as assigned. QUALIFICATIONS REQUIRED:
* 1 year of directly related experience in Program administration or coordination



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