Prospect Team Agent
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|Role Title||Education Support Spec II|
|Position Working Title||Prospect Team Agent|
|Full or Part Time||Part Time|
|Recruitment Type||General Public – G|
|Position End Date (if temporary)|
Job Description Information
|Job Posting Number||PT00301|
|Job Description Summary||
Tidewater Community College seeks applications for four (4) part-time Prospect Team Agent positions. These positions will work to provide front line customer service support for new and prospective students via telephone, email, and live chat in order to increase information capture amongst prospects and increase the percentage of new prospects and applicants to the college that become students.
Demonstrated computer competency with database, spreadsheet and word processing programs, internet navigation and searches, and electronic mail. Customer service or sales experience in a client facing business environment. Demonstrated ability to solve problems. Ability to communicate effectively both orally and in writing as demonstrated in use of grammar, spelling, and punctuation. Knowledge of effective customer service techniques. Must be able to work in a fast-paced multiple responsible environment providing superior customer service to a diverse population while maintaining harmonious working relationships with coworkers.
Experience or training using PeopleSoft Student Information System or another electronic student system. Experience or training using Sales force or any other CRM (customer relations management) tool. Previous experience with customer service preferably in an educational setting.
29 hours per week to be scheduled from Monday through Friday, between 9:00 AM and 6:00 PM. Flexibility to work varied hours during the week is needed.
Posting Detail Information
Tidewater Community College is an EEO/AA employer and is strongly committed to achieving excellence through cultural diversity. The college actively encourages applications by and nominations of qualified minorities, women, disabled persons, and older individuals.
After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Tidewater Community College uses the E-Verify system to confirm identity and work authorization.
|Open Until Filled||No|
|Hiring Range||$12.00 an hour for 29 hours per week|
|Additional Information||This position requires satisfactory completion of background checks prior to employment.|
|Special Instructions to Applicants|
Documents Needed to Apply
- Cover Letter/Letter of Application
Required fields are indicated with an asterisk (*).