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Risk Events/Issue Manager

Capital One


Location:
Richmond, VA
Date:
04/27/2017
Job Code:
capitalone2-R20093
Categories:
  • Law/Legal
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Job Details

Company Capital One

Job Title: Risk Events/Issue Manager

JobID: capitalone2-R20093

Location: Richmond, VA, 23261, USA

Description: West Creek 1 (12071), United States of America, Richmond, Virginia



Risk Events/Issue Manager



Guide business through Risk Events & Issues management process for the Partnership business, including breakdown assessment, containment and remediation planning. Guide root cause analysis to ensure breakdown is fully understood for planning containment and remediation. Identifies process improvement opportunities including sustainable remediation; develops and maintains all the required formal process documentation including procedures and process flow diagrams. Effectively partners with business lead customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.



**Description:**



Guide business through Risk Events & Issues management process for the Partnership business, including breakdown assessment, containment and remediation planning.



Guide root cause analysis to ensure breakdown is fully understood for planning containment and remediation.



Identifies process improvement opportunities including sustainable remediation; develops and maintains all the required formal process documentation including procedures and process flow diagrams.



Effectively partners with business lead customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.



**Responsibilities Include:**



+ Manage multiple Risk Events and Issues through established process to mitigate risk to company and ensure optimal customer experience.

+ Partner with the business to analyze the root cause of the breakdown so that appropriate population impacts, containment and sustainable remediation are appropriately identified

+ Partner with Legal and Compliance to provide guidance to the business

+ Understands and utilizes all Risk Management tools, playbooks and systems to document the risk and resolution as required

+ Communicates status and updates to key stakeholders

+ Coordinates, influences and negotiates priorities with business teams

+ Ensures timelines are met and escalates when appropriate

+ Research and problem-solving as needed to support the business

+ Training and development of others as necessary



**A successful candidate will have:**



+ Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams

+ Capacity to deliver quality work, multi-task, and focus on priorities under dynamic environment

+ Experience in management of multiple projects concurrently in an autonomous environment

+ Subject matter expert in designated Risk Methodologies and corporate risk practices

+ Strong problem identification, resolution and analytical abilities



**Basic Qualifications:**



+ Bachelor’s Degree or Military Experience

+ At least 2 years of operations management or risk management experience

**Preferred Qualifications:**



+ At least 5 years of operations management or risk management experience

+ At least one year of experience as a Risk Event Issue Manager



+ Project Management certification

+ Process management training (e.g. Six Sigma, BPM, etc.)



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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