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Routing Software Engineer

Capital One


Location:
Richmond, VA
Date:
04/26/2017
Job Code:
capitalone2-R24391
Categories:
  • Engineering
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Job Details

Company Capital One

Job Title: Routing Software Engineer

JobID: capitalone2-R24391

Location: Richmond, VA, 23261, USA

Description: West Creek 8 (12080), United States of America, Richmond, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Routing Software Engineer



Routing Software Engineer



As a Capital One **Software Engineer on the CARD Tech Telephony Team** , you'll work on a Software Development Agile Team to support Call Routing and Call Center Agent Facing Systems. You'll bring solid experience in emerging and traditional technologies such as: node.js, Java, AngularJS, React, Python, REST, JSON, XML, Ruby, HTML / HTML5, CSS, NoSQL databases, relational databases, Hadoop, Chef, Maven, iOS, Android, and AWS/Cloud Infrastructure to name a few-



You’ll assist and lead the design and implementation of Cisco Unified Contact Center Enterprise (UCCE).



**Responsibilities**



- Perform software upgrades on existing Cisco voice deployments



- Provides guidance & leadership to Network Analysts & Network Professionals



- Creation, analysis, and troubleshooting of IVR call flows and its role in a complex multi-component environment through visualization and orchestration



- Design and development of solutions for contact center ACD deployed in multi-site environment in Avaya and Cisco technologies



- Experience in Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI, IVR Development/Maintenance/Administration



- Demonstrate strong passion to support our Contact Center Agents and help make their jobs easier.



- Demonstrate strong passion and capabilities in innovation and advancement in Contact Center technologies and concepts



- Own the technical design and development of cross-functional, multi-platform application systems.



- Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.



- Collaborate with performing teams to deliver new capabilities in business applications and/or remediate issues



- Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment



- Coordinate coding, testing, implementation and documentation of solutions



- Responsible for key system design and integration decisions; and for communicating decisions to individuals implementing the system.



- Work with partners, call center suppliers, 3rd party vendors for Capital One



- Provide administrative and end user training for call centers when needed



- Prepare client documentation including Network designs, Network Assessments, IATMP/Security Management/IPT Questionnaires, Implementation Plans and post implementation documentation



- Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis



- Experience with network fundamentals including TCP/IP networking (IPv4/IPv6)



Basic Qualifications:



- Bachelor’s Degree or military experience



- At least 1 year of experience with Cloud technology



- At least 3 years of experience in Contact Center technologies



- At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE, CMS Feed, ACD Systems,



- At least 2 years-experience using Java, UI - Html5, Css 3



- At least 1 year of technical design delivery experience in a large scale contact center solutions



- At least 1 year experience in Call Recording Technologies



Preferred Qualifications:



- Master’s Degree



- 5+ years software development experience



- 2+ years of experience in Agile



- 2+ years of experience in Salesforce



- 2+ years of experience in deploying cloud based Contact Center solutions



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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