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Senior Associate, Payment Operations - Richmond, VA

Capital One


Location:
Richmond, VA
Date:
04/24/2017
Job Code:
capitalone2-R22459
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Job Details

Company Capital One

Job Title: Senior Associate, Payment Operations - Richmond, VA

JobID: capitalone2-R22459

Location: Richmond, VA, 23261, USA

Description: West Creek 5 (12075), United States of America, Richmond, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Senior Associate, Payment Operations - Richmond, VA



As a People Manager within the Commercial Bank’s Payment Operations organization, you will be responsible for the daily leadership and oversight of the Wire Authentication and Pre-fulfillment team. This team supports verification and validation of wire transfers across Capital One Financial. You will focus on driving the achievement of individual, team and business metric goals. In addition, you will be responsible for proactive collaboration and partnership with key business stakeholders. In this role you will have the opportunity to develop strategies in a fast-paced environment.



**Duties and** **Responsibilities:**

• Responsible for leadership of 12-15 associates at our Richmond location

• Works with partner groups within the Wire Authentication and Pre-Fulfillment value stream to drive process change and problem solve complex issues

• Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency

• Ability to work in a rapidly changing environment where priorities may shift immediately

• Actively develop, manage and coach direct reports on a daily basis

• Recommends process improvements with the team and department and may represent product or process area on projects of a cross-functional/cross location scale

• Acts to ensure all service levels are met/exceeded

• Manages department’s audit remediation efforts including establishing controls and securing approvals

• Assists operations in executing department’s business continuity tasks during Disaster Recovery

• Compiles operations metrics for the File Processing department and review with management and team

• Performs periodic self-audits to ensure compliance with internal and external procedures/regulatory requirements



**Basic** **Qualifications:**

- Bachelors degree or Military Experience



- 2 years of people management experience



- 2 years of experience in Banking Operations



**Preferred** **Qualifications:**



- At least 3 years of people management experience

- At least 3 years of experience in Banking Operations

- At least 2 years of budget management experience

- At least 1 year experience with LEAN



- At least 1 year experience with Six Sigma management methodology



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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