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Senior Associate, Process Management

Capital One


Location:
McLean, VA
Date:
08/16/2017
2017-08-162017-09-14
Job Code:
capitalone2-R28282
Categories:
  • Financial Services
  • Management
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Job Details

Company Capital One

Job Title: Senior Associate, Process Management

JobID: capitalone2-R28282

Location: McLean, VA, 22106, USA

Description: NYC 299 Park Avenue (22957), United States of America, New York, New York



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Senior Associate, Process Management



Key responsibilities in the Commercial Credit product value chain include:



+ Developing a coherent destination strategic document structure, with the Credit Underwriting, Closing and Operations teams

+ Driving changes in the end to end process both for incremental improvement as well as strategic transformation to the destination process

+ Ensuring all processes meet process management standards, including those for critical business processes

+ Assessing feasibility and level of effort for process changes required by new products and services and driving implementation when appropriate

+ Developing and implementing comprehensive KPI’s, with analytics and metrics teams

+ Establishing and managing a consolidated portfolio of document management improvement efforts and backlog

+ Identifying root causes of risk issues to drive process improvements mitigating these risks



Job Responsibilities:



+ Manage day to day administration for Intralinks

+ Fulfill access requests, deletions, etc.

+ Develop Reporting (performance, user engagement, issue resolution) metrics

+ Notify associates of system changes, outages, or enhancements

+ Manage Microsoft Outlook Configuration & Other enhancements (Intralinks)

+ Work with Technology to ensure execution ofMicrosoft Outlook configuration

+ Manage and solution associate issues related to sending and receiving documents

+ All issues related to sending and receiving files (Intralinks, Email Bypass DLP, 3rd Party File Sharing)

+ Provide back up support on Share Drive Migration workstream



Basic Qualifications:



+ Bachelor's degree or military experence

+ At least 2 years of process management experience



Preferred Qualifications:



+ At least 2 years of project management experience

+ Agile, Lean, Six Sigma certifications or experience

+ Master's degree

+ Commercial banking experience



_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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