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Senior Data Analyst


Norfolk, VA
Job Code:
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Job Details

Company ADP USA

Job Title: Senior Data Analyst

JobID: adp-5000164120506

Location: Norfolk, VA, 23509, USA

Description: Unlock Your Career Potential: Technology at ADP. Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees. Metrics, Dashboards, & Continual Service Improvement ADP has a position for a Sr. Service Manager focusing on Metrics, Dashboards, & Continual Service Improvement in End User Computing. We are looking for a metrics and reporting expert with experience in Data warehouse, Crystal Reports, SQL, and Dashboard Creation in support of business initiatives. This position will focus on the Operations departments including Service Desk and Proximity/Field Support as well as Tier 3 & 4 Engineering. Job responsibilities include:
* Ensures that the existing measurement methods can provide the required metrics on the new or changed service.
* Provides the customer with a view into their experience, ensure business-focused thresholds are represented.
* Maintaining & administering a database.
* Creating reporting dashboards, analyzing the data, and suggesting/implementing process improvements.
* Mentoring junior level reporting associates.
* Communicate analyses for Senior Management through routine management reporting.
* Assist in development of a database by developing specifications of statistical data; determine most efficient means to store & easily retrieve data; develop a process for entering & maintaining data; & determine access guidelines to data.
* Work independently to gather diverse information from multiple internal & external sources.
* Strong writing capability with emphasis on drafting clear and concise analysis of data as well as communication with (internal) customers Required Qualifications:
* 5+ years in a Reporting/Data Analysis role.
* Strong knowledge and experience in relational database concepts, design, constraints, stored procedures, functions and optimization
* Expertise with SQL Server Databases and SQL Server Reporting Services, and Crystal reports
* Expertise with MS Excel, including VLookup and Pivot tables
* Experience with other Business Intelligence tools (SAP, Business Objects, Crystal Reports)
* Strong organizational and prioritization skills with exceptional attention to detail
* Experience with Crystal Dashboard Design a plus.
* Experience with Tableau is a plus ADPTECH #LITECH

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