11 hours
2017-11-222017-12-21

Senior Fraud Intake Representative

Richmond, VA
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  • Job Code
    capitalone2-R37833
Company Capital One

Job Title: Senior Fraud Intake Representative

JobID: capitalone2-R37833

Location: Richmond, VA, 23261, USA

Description: Knolls 3 (12038), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Senior Fraud Intake Representative



Responsible for moderately complex research and analysis of account activity to assess levels of risk. Takes appropriate corrective action through customer contact to verify legitimate usage. Provides review and analysis of risky or exception conditions. The goal is to help our customers be protected from fraudulent activities on their account.



Responsibilities:

• Investigates account activity to identify fraud

• Verify account activity and customer identity

• Properly track and store claim information

• Take necessary steps to resolve discrepancies and close claim in the system



Basic Qualifications:

• High School Diploma, GED or Equivalent Certification



Preferred Qualifications:

• 3 years of customer service experience

• 2 years of Fraud experience



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



Categories

  • Customer Service/Call Center
  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Senior Fraud Intake Representative

Capital One
Richmond, VA

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Capital One
Richmond, VA

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