1 day old
2017-11-202017-12-19

Senior Legal Specialist - Card

Richmond, VA
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  • Job Code
    capitalone2-R37066
Company Capital One

Job Title: Senior Legal Specialist - Card

JobID: capitalone2-R37066

Location: Richmond, VA, 23261, USA

Description: West Creek 7 (12077), United States of America, Richmond, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Senior Legal Specialist - Card



The Legal Department’s Customer Experience and Execution Legal Team (CEEL) is seeking a Senior Associate to assist us, along with our business partners, to provide written responses to consumer complaints for US Card. Our work supports Capital One’s branded cards as well as our retail and private label partnership cards. The position will report to the Assistant General Counsel responsible for managing Capital One’s CEEL Team. This role will involve heavy interaction with other members of CEEL as well as our principal internal client, Executive Resolutions.



**Job responsibilities will include:**

• Reviewing case files received from Executive Resolution to assure that the complaint should appropriately be assigned to CEEL, and to assure completeness of the research provided.

• Assigning completed case files to CEEL attorneys who provide legal support for responses that are provided to customers and regulators.

• Supporting CEEL attorneys with the handling of specialized types of complaint cases, including pre-litigation demands.

• Maintaining documentation of team projects and deliverables.

• Assisting with data tracking and preparing CEEL team analytic reports (i.e., create slides with data graphs, pie charts, etc.).

• Managing the calendars and agenda items for recurring meetings involving the CEEL team.

• Assisting with process improvements.

• Tracking the status of ongoing and special projects.



**The successful candidate will have:**

• Knowledge of consumer finance laws and regulations

• Knowledge of Capital One’s organizational structure

• Strong problem solving and decision-making skills

• Strong communication and interpersonal skills, including conscientiousness, diplomacy, and flexibility



• Strong customer service orientation



• Ability to work effectively with personnel at all levels of the company



• Ability and willingness to work as a team player



**Basic Qualifications:**



• Bachelor’s Degree or military experience

• At least 2 years of paralegal experience with an in-house legal department OR At least 2 years of paralegal experience with a law firm



**Preferred Qualifications:**



• 4+ years of paralegal experience with an in-house legal department or law firm, with preference to a background in consumer finance and/or financial services litigation and regulation



**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**



Categories

  • Retail
  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Senior Legal Specialist - Card

Capital One
Richmond, VA

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Capital One
Richmond, VA

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