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Senior Manager, Market Research, Retail & Direct Bank

Capital One


Location:
McLean, VA
Date:
09/20/2017
2017-09-202017-10-19
Job Code:
capitalone2-R33363
Categories:
  • Retail
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Job Details

Company Capital One

Job Title: Senior Manager, Market Research, Retail & Direct Bank

JobID: capitalone2-R33363

Location: McLean, VA, 22106, USA

Description: 1750 Tysons (12023), United States of America, McLean, Virginia













At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.











Senior Manager, Market Research, Retail & Direct Bank

















**Company & Department Overview:**











Consistently named one of the 100 Best Places to Work by _Fortune_ , _Working Mother_ , and the Human Rights Campaign Foundation, Capital One is leading the way in redefining financial services.











This is an exciting time to join our team. Capital One Bank is poised for breakout growth in the coming years. We’re making significant investments in customer insights, technology, marketing, physical presence and product enhancements with a renewed emphasis on establishing lifelong customer relationships across a broad range of financial products.











Within Capital One Bank, we have a team (Insight to Incite) whose passionate pursuit is to place consumer insights at the heart of decision making, thereby driving meaningful action and impact. The Market Research function is a key part of this team and is responsible for enhancing customer understanding and empathy and delivering actionable customer insights that help drive overall Bank strategy.











**The Role:**











We are looking for a motivated and strategic **Senior Manager** to join us at Bank headquarters in McLean, VA. As the lead for the Market Research team, you will deliver business critical insights encompassing both prospect and market intelligence.











In this role, you will regularly engage with the Director plus population, across all major product and functional areas, to offer customer insights that will guide decision-making. You will lead a team of 3+ researchers and manage a >$1MM research budget, working with many strategic research partners. Given the importance of consumer insights across Bank, this role is high-profile with the opportunity for significant impact and growth.











**Our ideal candidate will:**





+ Be a knowledge leader

+ Proactively develop broader, integrated research projects that will have Bank-wide impact

+ Use structured problem-solving to craft and execute thoughtful learning agendas for key Bank initiatives and partners

+ Operate as a “strategy consultant” and high-impact communicator

+ Be seen as a strategic thought partner, effectively communicating with senior leaders

+ Have a strong bias for action / a drive to get things done

+ Be an effective storyteller who seeks out new methods for delivering insights

+ Lead others effectively

+ Collaborate across the enterprise, building relationships with other design and insights teams

+ Be seen as a people leader, investing and growing talent

+ Have a background in insights / research, including qualitative and quantitative methodologies











**Qualifications**











**Basic Qualifications:**





+ Bachelor’s Degree or military experience

+ 5 years of experience in research design and analysis

+ 2 years of experience in vendor management and oversight











**Preferred Qualifications:**





+ Graduate degree in Market Research, Strategy, Statistical Analysis or related fields

+ 7+ years of experience in research design and analysis, and vendor management and oversight











At this time, Capital One will not sponsor a new applicant for employment authorization for this position



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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