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Senior Manager, Small Business Card Customer Engagement

Capital One

Richmond, VA
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Job Details

Company Capital One

Job Title: Senior Manager, Small Business Card Customer Engagement

JobID: capitalone2-R21764

Location: Richmond, VA, 23261, USA

Description: West Creek 8 (12080), United States of America, Richmond, Virginia

Senior Manager, Small Business Card Customer Engagement

At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration and delivers great experiences for our customers.

Product Managers at Capital One play a critical role in achieving our goals. They lead teams of designers, engineers, data scientists and analysts to define product strategy and develop, launch, and enhance products and services that drive our business forward. Our Small Business Card Customer Engagement team is looking for someone who has a bias to action and is resourceful and self-motivated.

As a product leader you will:

+ Relentlessly push to understand customer needs and ensures customer is considered in prioritization and trade-off discussions

+ Set product vision and lead road mapping, goal setting, story writing, project execution, A/B testing, and product roll-out strategy

+ Identify unmet needs and disruption opportunities and guide interdisciplinary teams to deliver innovative products to market.

+ Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics

+ Define learning agenda and key performance indicators (KPIs) to measure success/failure

+ Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making

+ Leads a team through rigorous process of test and learn with focus on identifying and developing a minimum viable product (MVP)

+ Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization cycle

+ Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams

+ Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps

General Qualifications:

+ Proven experience in and passion for building and shipping great products

+ Exceptional communication skills

+ Creative problem solver who lives at the intersection of Human, Business and Technology dimensions. Deep fluency and experience in at least two dimensions and understanding of the third.

+ Blend of strategic and tactical thinking, creative and analytic reasoning

+ Strong quantitative background to support data-informed decision making

+ Creative, outside-the-box thinking and problem solving approach

+ Entrepreneurial ability to identify and prioritize opportunities in highly ambiguous contexts

+ Deep planning skills with the ability to organize thematic work areas in deep detail with long term vision and iterative execution

+ Collaborative, team player attitude with the ability to navigate and influence the organization.

+ Entrepreneurial ability to identify and prioritize opportunities in highly ambiguous contexts

**Basic Qualifications:**

**-** Bachelor’s Degree or military experience

- At least 3 years of experience in digital product management

**Preferred Qualifications:**

**-** Bachelor’s Degree in Computer Science or Engineering

- MBA or Master’s degree

- 3-5 years of experience translating business strategy and analysis into consumer facing digital products

- 2-4 years of experience in Agile product management

**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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