1 day old
2017-11-202017-12-19

Senior Process/Project Manager - ATM Operations

Richmond, VA
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  • Job Code
    capitalone2-R36745
Company Capital One

Job Title: Senior Process/Project Manager - ATM Operations

JobID: capitalone2-R36745

Location: Richmond, VA, 23261, USA

Description: East Shore 2 (12025), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Senior Process/Project Manager - ATM Operations



Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.



As a Senior Process/Project Manager, you will work with a team of process managers to deliver flawless ATM deployment operations. You will execute ATM MAC (moves, adds & changes) processes while collaborating with passionate leaders to influence results that have a direct impact on the overall ATM Kiosk Channel. You will be working closely with Construction team, IT, Operations, and Command Center teams. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds. You will educate and gain buy-in from key stakeholders concerning the use of process to ensure execution that delights customers and other associates.



**Responsibilities of this role may include:**

- Executing various ATM MAC processes including: new installs, replacements, removals, relocations, network changes, and vendor conversions



- Managing a portfolio of processes representing a significant portion of the overall deployment process, and providing horizontal leadership to the team

- Performing root cause analysis of process defects during planning or execution

- Producing metrics used to measure efficiency and effectiveness

- Driving process improvements aligned with desired customer outcomes

- Analyzing, identifying, and correcting deficiencies with systems used or owned by a department

- Providing required support to the Deployment team during the execution phase of the project

- Providing subject matter expertise on processes when representing the department in projects and other meetings



We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process management. This individual must be able to effectively communicate and influence partners across the departments and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role.



**Basic Qualifications:**

- High School Diploma, GED, Equivalent Certificate or Military Experience

- At least 5 years of experience in process management

- At least 5 years of operations experience



**Preferred Qualifications:**

- ATM Operations Experience

- Process management (i.e. LEAN, Six Sigma), business process management

- 10 years of experience in process management

- 10 years of experience in project management



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



Categories

  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Senior Process/Project Manager - ATM Operations

Capital One
Richmond, VA

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Senior Process/Project Manager - ATM Operations

Capital One
Richmond, VA

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