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Senior Recoveries Representative

Capital One


Location:
Chester, VA
Date:
05/25/2017
Job Code:
capitalone2-R25572
Categories:
  • Customer Service/Call Center
  • Management
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Job Details

Company Capital One

Job Title: Senior Recoveries Representative

JobID: capitalone2-R25572

Location: Chester, VA, 23836, USA

Description: James River Center 2 (12041), United States of America, Chester, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Senior Recoveries Representative



The Inbound Service Group is focused specifically on providing quality service of charged off customers on various call types and taking appropriate action to resolve customer needs on a first call basis. While most of the time the associate will fulfill customer needs, at times associates will utilize multiple tools and resources to identify the department that can further assist with the customer’s inquiry.



**General Responsibilities:**



+ Manage inbound recovery calls

+ Perform account level research

+ Become familiar with and follow Company guidelines and procedures

+ Attend team meetings



**Candidates must possess the following qualifications:**



+ Strong Customer Experience and overall Quality scores

+ Dependable with a solid attendance record, and not currently on any type of disciplinary action.

+ Effective time management in a flexible and ever changing environment

+ Ability to multi task

+ Excellent organizational and communication skills

+ Strong independent problem solving skills

+ Exceptional listening, questioning and call control techniques

+ Ability to adhere to a proven standard of work process



**Basic** **Qualifications:**



+ At least a High School Diploma, GED or Equivalent Certification or Military Experience

+ At least 1 year of customer service experience



**Preferred Qualifications:**



+ 1 year of experience in customer service

+ 1 year of experience call center or Loss Mitigation

+ 1 year of experience with Microsoft Office products

+ 2 years of experience in heavy customer contact environment



**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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