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Service Desk Analyst

CBN The Christian Broadcasting Network


Location:
Virginia Beach, Virginia 23454
Date:
02/23/2017
Job Type:
Employee
Job Status:
Full Time
Categories:
  • Computers/IT/Technology
CBN The Christian Broadcasting Network
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Job Details

The Christian Broadcasting Network (CBN) is seeking a Service Desk Analyst to join its team of IT professionals.  This essential position will provide telephone technical support solving information technology issues for clients who are experiencing a wide variety of computer challenges.

Requirements

The successful candidate will have the following qualifications: 

  • Minimum of one year of IT support experience and/or a technical degree
  • Demonstrated experience with phone or remote technical support
  • Knowledge of Windows 7, Windows 8, and/or 10
  • Experience working with ticket management – demonstrated skill in the effective documentation and management of work-through service request software
  • Experience with basic front-line support and troubleshooting skills, Active Directory account admin, remote tools, MS Office, and Outlook
  • Experience supporting virtual desktop
  • Excellent oral and written communication skills
  • Ability to maintain professional and client service oriented approach with excellent interpersonal skills
  • Critical thinker with ability to know when to escalate a problem
  • Self-motivated with ability to work independently and as an effective member of a team
  • Must be able to learn, understand, and apply new technologies demonstrating initiative and eagerness to tackle all issues/problems reported to the Service Desk
  • MCP certification preferred (MTA or MCSA)
  • Industry standard Service Desk certification desired: HDI Support Center Analyst

CBN is a leader in Christian television, producing network-quality programming and providing humanitarian relief efforts around the world.  Headquartered in beautiful Virginia Beach, VA, CBN offers a professional and rewarding work environment, competitive salary and full benefits package.  If you meet the listed qualifications, and are in agreement with CBN’s mission and purpose, please submit an application online by visiting www.cbn.com. We are unable to give full consideration to resumes without applications.

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