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Small Business Banker

Capital One


Location:
Glen Allen, VA
Date:
04/26/2017
Job Code:
capitalone2-R22454
Categories:
  • Financial Services
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Job Details

Company Capital One

Job Title: Small Business Banker

JobID: capitalone2-R22454

Location: Glen Allen, VA, 23060, USA

Description: Knolls 3 (12038), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Small Business Banker



Are you ready to join a company that is a global leader and one of the nation’s top 10 largest banks? Are you passionate about serving customers and providing an incredible Customer experience? Our Customers will be looking to you to assist them. Every choice we make at Capital One is guided by our values, **Excellence and Do the Right Thing** . At Capital One, we don’t hire people for positions—we hire people to build evolving, fulfilling careers.



**This is an opportunity to join our Small Business Customer servicing team in our Bank. You would be responsible for providing an unmatched Customer experience through first call resolution and deepening relationships with our Customers. You should be energized by connecting with Customers and be able to communicate in a clear and professional manner. You will use a variety of tools and will need to build deep knowledge of all of our Small Business products and services. Candidates should be flexible and willing to adapt to enhancements designed for the benefit of our Customers.**



**RESPONSIBILITIES:**



+ **Provide exceptional service to our Small Business Customers in a prompt and professional manner on the phone**

+ **Work cross-departmentally to research and resolve customer issues on the first call**

+ **Troubleshoot issues in order to implement a resolution and provide a great customer experience**

+ **Demonstrate excellent communication and interpersonal skills**

+ Able to de-escalate calls

+ Perform extensive research to further understand customer problems and offer solutions

+ Identify opportunities in servicing processes and suggest solutions

+ Able to offer and sell relationship-building solutions as part of a seamless integrated conversation

+ Provide regular feedback from our Customers to continue to simplify future experience

+ Maintain an advanced knowledge of Small Business products and services

+ Sustain a superior level of productivity while representing the Bank with enthusiasm

+ Partner with branch associates and other bank departments to fulfill client requests

+ Business needs require flexibility in scheduling and a high degree of professionalism and integrity



**BASIC QUALIFICATIONS:**



+ High School Diploma, GED or equivalent certification

+ Proficient with Microsoft Office Suite



**PREFERRED QUALIFICATIONS**



+ Associates Degree

+ Excellent communication and interpersonal skills

+ At least 2 years of previous call center or customer service experience

+ Internal Applicants - Sr. Coordinator Level



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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