5 hours

Sr. Advocacy Coordinator

Chesapeake, VA
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  • Job Code
    capitalone2-R35403
Company Capital One

Job Title: Sr. Advocacy Coordinator

JobID: capitalone2-R35403

Location: Chesapeake, VA, 23323, USA

Description: Chesapeake (12051), United States of America, Chesapeake, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Sr. Advocacy Coordinator



The Customer Resolution Team (CRT) is a servicing queue focused on providing high quality service to card members. Senior Advocacy Coordinators support customers with complaint resolution needs. This is a high energy position that interacts with various departments and partners across the Capital One network. Role requires being skilled at diffusing, acting as the customer's advocate, taking ownership until customer issue is resolved. Associate should be able to multitask, be self-managed and be highly efficient in using systems and tracking data in various databases.



Responsibilities:



• Interfaces with designated business area contacts to research customer complaints and/or system breakdowns



• Performs cursory assessment of the nature of the customer complaint



• Works with business contacts to mitigate complaints



• Researches and resolves customer/regulator complaints received via letter



• Identifies and provides feedback on identified trends



• Flags potential regulatory compliance violations or potential risk events



• Creates customer responses for complaints



Basic Qualifications:



• High School Diploma, GED or Equivalent Certification



• At least 9 months of Customer Service experience within a call center for Financial Service or Banking



Preferred Qualifications:



• Associate Degree or Bachelor’s Degree



• 2+ years experience customer service in call center for Financial Services or Banking



• Advanced level proficiency in Microsoft Office



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



Categories

  • Customer Service/Call Center
  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Sr. Advocacy Coordinator

Capital One
Chesapeake, VA

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Sr. Advocacy Coordinator

Capital One
Chesapeake, VA

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