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Sr. Associate - Digital Product Manager

Capital One


Location:
McLean, VA
Date:
08/16/2017
2017-08-162017-09-14
Job Code:
capitalone2-R19411
Categories:
  • Financial Services
  • Management
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Job Details

Company Capital One

Job Title: Sr. Associate - Digital Product Manager

JobID: capitalone2-R19411

Location: McLean, VA, 22106, USA

Description: McLean 1 (19050), United States of America, McLean, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Sr. Associate - Digital Product Manager



Our Retail Bank Consumer Lending Team is looking for product and delivery leaders to build out the next generation experience for consumer lending products in Bank Retail. You will collaborate with our Card, Auto, Home Loans partners and others across the business to enhance and disrupt the consumer lending business model. You will be responsible for the Mortgage experience in Bank and Cafes and will manage exciting initiatives to support our Mortgage products and experience in our bank channels. As you think how to digitalize and transform the bank retail experience you will have the opportunity to propose enhancements and innovation by driving customer and associate feedback sessions, process and experience deep dives and design thinking sessions.



If you have the drive for designing and deliver outstanding customer experience that impacts the lives of millions daily, we want you!



We are looking for digital product managers passionate about improving the customer lending experience using digital tools. Our purpose is to enable our customers to use credit wisely with exceptional sales and servicing experience so that they look to Capital One for all of their credit needs.



To fit in, you have to be jazzed about delivering amazingly simple experiences that make life easier for our customers. You will be able to apply your deep knowledge of consumer, lending products, digital experience, and delivery to shape a vision for products and experience that disrupt the Home Lending industry. You’ll also need to be equally comfortable talking to techies in our sprint teams as you are communicating with our analytically minded, stuffy bankers. (One day, we’ll get them in jeans, too…)



Things that might tip us off you’re not the right person for this position:



+ You think Square is just a geometric shape

+ Raspberry Pi looks misspelled

+ You have an aversion to denim

+ A mobile wallet is your money running away from you

+ Thinking about your money gives you hives



Here’s what you’ll need to be successful:



- You’re going to be responsible for delivering enhancements for the Mortgage experience in Bank, so you must have worked in a delivery group and will need to be familiar with managing projects using the Agile approach. Sprint planning, backlog, stories, capacity are the day to day elements in this ecosystem.



- You will need to champion and lead the Agile and culture change movement in our team and will be responsible to manage the Mortgage Pod for non-tech deliverables



- Understanding your customer needs and the current experience will be critical to propose a new vision of what is required to enhance and digitalize the customer and associate experience.



- You will be responsible to ensure customer feedback and insights are captured and evaluated on an ongoing basis and to provide a vision that presents the opportunities to translate feedback in actual experience improvements /features



- You will lead customer experience sessions that will result in clear features and stories



- Working with our Mortgage Line of Business and Bank partners, you’ll need to socialize and present new initiatives to your partners for assessment, capacity and prioritization



- You will need to be very familiar with our digital tools and platforms to be able to articulate clearly the business intent to our partners, in particular our tech partners



- You have demonstrated record of success recommending and launching successful features



- You are experienced or want to learn about Design thinking, driven by customer empathy



If those things up there sound like you, and you can check the box on these things down here, let’s talk. Send us your information and let’s see what you have:



**Basic Qualifications:**

- Bachelor’s degree or military experience



- At least 9 months of Digital Product Management experience



**Preferred Qualifications:**



- At least 2 years of experience managing projects; familiar with Agile and Project Management methodologies



- Some experience with Digital Product Management



- Comfortable traveling to our internal and external customers 20% of the time



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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