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Sr. Customer Service Representative

Capital One

Glen Allen, VA
Job Code:
  • Customer Service/Call Center
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Job Details

Company Capital One

Job Title: Sr. Customer Service Representative

JobID: capitalone2-R21491

Location: Glen Allen, VA, 23060, USA

Description: Knolls 1 (12034), United States of America, Glen Allen, Virginia

Sr. Customer Service Representative


Answers inbound calls from customers and service providers in a call center environment. Resolves customer inquiries and issues while adhering to all Capital One polices and procedures. May assist customers with the application and funding process. May also make outbound calls to customers and/or service providers. May handle account activations. Some positions include cross-selling additional products and services.


• Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers, and responding to emails

• Data entry of customer and account information and transactions

• Sell products and services

• Attend team meetings

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• Proficient PC skills

Preferred Qualifications:

• 3 years of customer service experience

• 4 years of customer facing experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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