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Sr. Director, Salesforce Platform Manager (McLean)

Capital One


Location:
McLean, VA
Date:
07/20/2017
2017-07-202017-08-19
Job Code:
capitalone2-R26682
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Job Details

Company Capital One

Job Title: Sr. Director, Salesforce Platform Manager (McLean)

JobID: capitalone2-R26682

Location: McLean, VA, 22106, USA

Description: McLean 1 (19050), United States of America, McLean, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Sr. Director, Salesforce Platform Manager (McLean)



Scope:



The role of the Salesforce Technology Product Manager is to manage all horizontal, SalesForce platform-centric dimensions of the Marketing, Sales and Service Product Train, with ultimate accountability for implementing an integrated CRM and workflow system across all of Capital One Commercial Bank. This individual will work tightly with the Platform Architect, Platform Technology Lead, Release Train Engineer, and the business product managers to yield the maximum business value through agile, high quality and “natural SalesForce” delivery. While individual work streams (Marketing, Sales, and Service) will develop functionality and own intent as autonomously as possible, the Technology Product Manager will own all horizontal “connective tissue” to optimize for the platform design, delivery and ongoing performance. These responsibilities include:



+ Release Planning

+ Work stream dependencies

+ Platform Governance

+ Quality Assurance/Well-Managed requirements - including controls, process documentation, legal and compliance adherence

+ Integration with other LOB’s/systems

+ Architecture components such as Data Management, Reusable Assets, AppExchange, and info security



Direct reports include:



+ Product Train Delivery Lead

+ Salesforce Platform Admin function

+ Integrated Change Management team

+ Release coordinator

+ Salesforce Help Desk



The Ideal Candidate will Have:



+ Extensive CRM related technology design and implementation experience

+ 5+ years Salesforce experience strongly preferred

+ Strong teaming skills across multiple business disciplines

+ Evidenced strategic skills, defining and working backwards from end state articulation

+ Very high technology acumen, agile development environment, architecture fluency



Basic Qualifications:



+ Bachelor's Degree or Military Experience

+ At least 3 years CRM technology implementation experience

+ At least 2 years Financial Services experience



Preferred Qualifications:



+ 5 years of SalesForce implementation experience



_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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