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Sr. Fraud Detection Coordinator

Capital One

Glen Allen, VA
Job Code:
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Job Details

Company Capital One

Job Title: Sr. Fraud Detection Coordinator

JobID: capitalone2-R21417

Location: Glen Allen, VA, 23060, USA

Description: Knolls 4 (12021), United States of America, Glen Allen, Virginia

Sr. Fraud Detection Coordinator

This position performs the research step in processing claims of fraud or dispute on Capital One debit and ATM cards. Individual will review circumstances and documentation related to claims based on Regulation E and related Capital One procedures. This role assists in the resolution of qualified fraud transactions for the customer based on a decision matrix and chargeback criteria. This role also assists in loss mitigation for Capital One through chargebacks and other loss recovery means. The associate must use sound judgmental decisioning when reviewing claims through utilizing research skills/tools and working directly with customer’s to determine claim validity. Must be able to effectively manage work and remediate claims in a fast paced, customer oriented environment.

+ Review debit & ATM claims of fraud for potential charge backs through the MasterCard process

+ Review debit & ATM claims of fraud for possible provisional credit

+ Maintain claims, accompanying information, and status in claims case management system

+ Utilize investigation skills and document findings

+ Gain extensive knowledge of Regulation E

+ Become an expert in MasterCard chargeback rules

+ Meet performance expectations related to productivity, effectiveness and customer experience

+ Contact customers via Avaya regularly

+ Assist customers, banking offices and Customer Service with inquiries related to debit card claims

+ Other duties as assigned

**Basic Qualifications:**

+ High School Diploma, GED, equivalent certification, or military experience

+ Proficient with Microsoft Office applications

**Preferred Qualifications:**

+ 2+ years experience in performing fraud related research

+ 2+ years experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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