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Sr Fraud Detection Coordinator

Capital One


Location:
Glen Allen, VA
Date:
06/22/2017
2017-06-222017-07-22
Job Code:
capitalone2-R23395
Categories:
  • Management
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Job Details

Company Capital One

Job Title: Sr Fraud Detection Coordinator

JobID: capitalone2-R23395

Location: Glen Allen, VA, 23060, USA

Description: Knolls 4 (12021), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Sr Fraud Detection Coordinator



Identifies fraudulent activity on customer accounts through third party data sources and transaction verification with customers. Communicates with customers via letters and inbound and outbound phone calls. The goal is to help our customers be protected from fraudulent activities on their account.



Responsibilities:



• Review fraud reports to analyze fraud losses and identity patterns and trends



• Verify account activity and customer identity



• Conduct investigations to determine validity of accounts



• Identify and report trends to management



Basic Qualifications:



• High School Diploma, GED or Equivalent Certification



• 1 year experience performing case or phone work



• 1 year experience with Microsoft Office Products



Preferred Qualifications:



• 3 years post-high school education or Associate Degree



• 2 years experience performing case or phone work



• 2 years experience in heavy customer contact environment



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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