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Sr. Fraud Detection Representative

Capital One


Location:
Glen Allen, VA
Date:
03/27/2017
Job Code:
capitalone2-R17601
Categories:
  • Customer Service/Call Center
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Job Details

Company Capital One

Job Title: Sr. Fraud Detection Representative

JobID: capitalone2-R17601

Location: Glen Allen, VA, 23060, USA

Description: Knolls 3 (12038), United States of America, Glen Allen, Virginia



Sr. Fraud Detection Representative



Job Description



Identifies fraudulent activity on customer accounts through third party data sources and transaction verification with customers. Communicates with customers via letters and inbound and outbound phone calls. The goal is to help our customers be protected from fraudulent activities on their account.



Responsibilities:



• Manage inbound and outbound customer calls



• Investigate and detect fraud on customer accounts



• Update account information (data entry)



• Correspond with customers via telephone and through the mail



Basic Qualifications:



• High School Diploma, GED or Equivalent Certification



Preferred Qualifications:



• 3 years of customer service experience



• 2 years of Fraud experience



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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