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Sr. Fraud Recovery Representative

Capital One


Location:
Glen Allen, VA
Date:
04/27/2017
Job Code:
capitalone2-R22874
Categories:
  • Customer Service/Call Center
  • Management
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Job Details

Company Capital One

Job Title: Sr. Fraud Recovery Representative

JobID: capitalone2-R22874

Location: Glen Allen, VA, 23060, USA

Description: Knolls 3 (12038), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Sr. Fraud Recovery Representative



Job Description



Associates handle inbound or outbound calls with existing small business customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and help their business grow and develop.



Responsibilities:



• Manage inbound and outbound customer calls for small business owners



• Investigate and detect fraud on customer accounts



• Update account information (data entry)



• Correspond with customers via telephone and through the mail



Basic Qualifications:



• High School Diploma, GED or Equivalent Certification



• 1 year experience performing case or phone work



Preferred Qualifications:



• 3 years of customer service experience



• 2 years of Fraud experience



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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