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Sr. Manager, Digital Product Management - Digital Messaging

Capital One


Location:
Vienna, VA
Date:
05/29/2017
Job Code:
capitalone2-R25686
Categories:
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Job Details

Company Capital One

Job Title: Sr. Manager, Digital Product Management - Digital Messaging

JobID: capitalone2-R25686

Location: Vienna, VA, 22180, USA

Description: Towers Crescent 2 (12067), United States of America, Vienna, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Sr. Manager, Digital Product Management - Digital Messaging



We’re pursuing a bold Digital agenda, and seeking a top notch Digital Product Sr. Manager to help us create and deliver a world-class experience for Capital One's customers. As a digital product manager at Capital One, you will employ a customer-centric approach and lead a cross-discipline (product-tech-design) team through the development of new enterprise products and features leveraging the conversational interface. These products and features will be meticulously designed to engage customers and drive business value through intelligent chatbots and virtual assistants. If you want the opportunity to play a pivotal role in transforming how people interact with their money using an intelligent assistant and conversational interface, this role is for you!



**What You'll Do:**



+ Define and lead user research to understand customer needs

+ Define and lead products and/or features that brilliantly address customer needs using a conversational interface and drive business value

+ Manage roadmap with a focus on creating an enterprise-level products/features that address credit card, bank, home loans and auto loans businesses

+ Support product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysis

+ Closely collaborate with technology, design, marketing, and business unit leaders to define and prioritize roadmaps

+ Lead product within an agile environment, specifically documenting user stories, acceptance criteria and user interface design

+ Develop and communicate best practices for campaign management and customer messaging across all businesses

+ Drive day-to-day prioritization of work operations, projects and scope, troubleshoot reported issues

+ Learn, understand and help with product presentations and participate in general technical discussions



**The ideal candidate will possess:**



+ A background in managing digital products with a preference for consumer-facing social and/or conversational interfaces

+ An external industry focus on everything related to AI, virtual assistants and chatbots.

+ Passion for transforming customer experiences and working on the front lines of digital innovation

+ Experience in an agile development environment in a product owner role with strong knowledge of agile processes

+ Strong verbal and written communication skills, comfortable presenting to senior leadership and tailoring to multiple audiences

+ Strong business acumen and ability to steer roadmap to measurable outcomes for both customers and the business

+ Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams

+ Strong analytical skills, ability to solve problems quickly, establish frameworks, ability to assess opportunities with hard data

+ Ability to manage and prioritize multiple projects simultaneously



**Basic Qualifications:**



+ Bachelor’s Degree or military experience

+ At least 3 years in digital product management



**Preferred Qualifications:**



+ Master’s degree in Business, Marketing, Computer Science or Engineering

+ At least 2 years experience in Banking / Financial Services



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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