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Sr. Operations Production Representative

Capital One


Location:
Glen Allen, VA
Date:
07/24/2017
2017-07-242017-08-22
Job Code:
capitalone2-R27415
Categories:
  • Customer Service/Call Center
  • Management
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Job Details

Company Capital One

Job Title: Sr. Operations Production Representative

JobID: capitalone2-R27415

Location: Glen Allen, VA, 23060, USA

Description: Knolls 3 (12038), United States of America, Glen Allen, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Sr. Operations Production Representative



Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation's top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. Capital One is seeking self-motivated individuals to join a fast growing company.



This Sr. Operations Production Representative will be responsible for handling cardholders' disputes involving credit card charges on Capital One accounts. The disputes are required to be handled within predetermined time frames. Candidates with this knowledge will be able to determine correct avenues for resolving disputes for Capital One customers. In addition, the role includes completing necessary functions in several systems and making customer contact through both inbound and outbound phone channels. The ideal candidate will become extremely knowledgeable with Master Card and Visa chargeback regulations and reason codes. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One's culture provides an excellent work environment and many opportunities for professional growth. We encourage development by promoting our two main values of Excellence and Do the Right Thing!.



Basic Qualifications:



+ At least a High School Diploma, GED, equivalent certification, or Military experience .



PreferredQualifications:



+ Bachelor's degree or military experience .

+ 1 year of customer service experience

+ At least 1 year of call center experience .

+ Proficiency in Microsoft Excel



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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