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Sr. Product Manager, Personalization

Capital One

Vienna, VA
Job Code:
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Job Details

Company Capital One

Job Title: Sr. Product Manager, Personalization

JobID: capitalone2-R19096

Location: Vienna, VA, 22180, USA

Description: Towers Crescent (12066), United States of America, Vienna, Virginia

More than 60 million customers rely on us every day to enable fast, frictionless access to their money and empower them with tools, insights, and support so they have healthy financial futures.

That’s why we’re here—a bold team of digital entrepreneurs, designers, analysts and engineers working to Change Banking for Good. Working to make a difference in people’s lives.

Maybe you should be here, too.

Keep reading if:

+ You are intrigued by the idea that personalization can be brought to banking in the way that digital giants like Amazon, Netflix, Google, and Facebook have done for content

+ You’re driven to build intuitive experiences that start with the customer

+ You’ve got that unique blend of customer empathy, design and the technical chops to build tools that deliver experiences as unique as our users

**What you'll do:**

+ Build the next generation personalization platform for Capital One's web & mobile Customer Servicing Experience that leverages cutting-edge technology, Big Data & Machine Learning, and customer-centric thinking

+ Identify opportunities to improve and optimize customer experiences through data and technology-driven capabilities

+ Collaborate daily with other digital product managers, UX designers, engineers, data scientists and business stakeholders to shape the direction for the platform

+ Manage Agile software teams of UI and back-end developers

+ Use data and customer research to form hypotheses, then work with partners to design and execute tests that’ll prove/disprove those hypotheses

+ Own your product/features from cradle to grave, including gaining alignment with stakeholders, measuring results, and optimizing for value down the road

**What we’re looking for:**

+ An agile Product Mindset - You know that every great idea is built on possibilities and assumptions and that the journey is about proving them each step of the way. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate.

+ Experience with managing a successful digital product that serves many stakeholders’ needs, all of which are compelling and needed urgently (of course!)

+ Creative problem solver who lives at the intersection of Human, Business and Technology dimensions. Deep fluency and experience in at least two dimensions and understanding of the third.

Basic Qualifications:

-Bachelor’s Degree or military experience

-At least 3 years of experience in consumer facing digital products

-At least 2 years of experience in Agile product management

Preferred Qualifications:

-Bachelor’s Degree in Computer Science or Engineering

-MBA or Master’s degree

-Experience with Machine Learning or algorithm-based decisioning

At the time, Capital One will not sponsor a new applicant for employment authorization for this position.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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