1 day old
2017-12-142018-01-13

Sr. Product Manager, Sr. Product Manager, Customer Management Modernization

McLean, VA
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  • Job Code
    capitalone2-R37786
Company Capital One

Job Title: Sr. Product Manager, Sr. Product Manager, Customer Management Modernization

JobID: capitalone2-R37786

Location: McLean, VA, 22106, USA

Description: McLean 1 (19050), United States of America, McLean, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Sr. Product Manager, Sr. Product Manager, Customer Management Modernization



**Sr. Product Manager, Customer Management Modernization**



When you look around in the world, do you see opportunities to change customers’ lives? Imagine a place where every customer is an advocate because we are easily able to predict and adapt to their evolving needs. Sound exciting? We think so!



At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration and delivers great experiences for our customers.



If you have the drive to build amazing consumer products which are customer backed, data and insights driven, and impact the lives of millions daily, we want you!



Our Card.AI (Analytics & Infrastructure) team is selectively recruiting a high energy, forward-thinking Sr. Product Manager to lead Customer Management Modernization, a critical part of the Card Business, with a deep focus on our customers and our technology.



We look for people who obsess over removing friction from the overall consumer experience and thrive in an entrepreneurial environment driven by both analysis and creativity. You are a proven Product manager with a deep understanding of products, analytics, technology and operations.



As a Sr. Product Manager you’ll lead nimble cross-functional teams of data scientists and business analysts who share your passion and drive for solving human and business problems. In this role, you will:



+ Seek to understand customers’ financial needs and deliver new technology and experiences that improve our customers’ ability to manage their money from soup to nuts



+ Deliver unique customer experiences by partnering with other internal leaders in initial conception discussions



+ Drive vision and strategy by leading product/tech discussions and developing customer UX with Card product teams

+ Drive product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysis

+ Leverage your knowledge and passion for emerging technologies (AI, Machine Learning, NLP, RPA, API’s, Big Data, Native UI’s) and how they are used to empower business and technology to deliver great products.

+ Ground assumptions in human centered design with a natural empathy for customers

+ Have a bias to action and a proven track record of delivering minimum viable products and business models to market at rapid speed.

+ Demonstrate a high level of intellectual curiosity and comfort with ambiguity.

+ Previous experience with startups and or fintechs is helpful

+ Experience working with Agile Methodologies will be critical to lead our Product teams



**Basic Qualifications:**

• Bachelor’s degree or military experience

• At least 5 years’ experience leading cross functional product teams



• At least 3 years’ experience building digital consumer products



**Preferred Qualifications:**



+ MBA focused on entrepreneurship, product development, corporate innovation or design thinking

+ 5+ years’ experience building and launching consumer products on web and mobile platforms

+ 5+ years’ experience with agile product development

+ At least 3 years of experience building features for cloud-based Products

+ At least 3 years of experience applying analytical rigor to support technology investment decisions



**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**



Categories

  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Sr. Product Manager, Sr. Product Manager, Customer Management Modernization

Capital One
McLean, VA

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Sr. Product Manager, Sr. Product Manager, Customer Management Modernization

Capital One
McLean, VA

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