1 day old
2017-11-162017-12-16

Sr. Recoveries Representative

Chesapeake, VA
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  • Job Code
    capitalone2-R35883
Company Capital One

Job Title: Sr. Recoveries Representative

JobID: capitalone2-R35883

Location: Chesapeake, VA, 23323, USA

Description: Chesapeake (12051), United States of America, Chesapeake, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Sr. Recoveries Representative



The Inbound Service Group is focused specifically on providing quality service to customers on various call types and taking appropriate action to resolve customer needs on a first call basis. While at times associates will have the ability to fulfill customer requests, associates will also utilize multiple tools and resources to identify the department that can further assist with the customer's inquiry.



Candidates must possess the following qualifications:



- Strong Customer Experience and overall Quality scores



- Dependable with a solid attendance record, and not currently on any type of disciplinary action.



- Effective time management in a flexible and ever changing environment



- Ability to multi task



- Excellent organizational and communication skills



- Strong independent problem solving skills



- Exceptional listening, questioning and call control techniques



- Ability to adhere to a proven standard of work process



Basic Qualifications:



• High School Diploma, GED or Equivalent Certification



• 1 year of customer service experience



Preferred Qualifications:



• 2 years of customer service experience



• 2 years of sales experience



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



Categories

  • Customer Service/Call Center
  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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Sr. Recoveries Representative

Capital One
Chesapeake, VA

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Capital One
Chesapeake, VA

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