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Sr. Risk Representative

Capital One


Location:
Chesapeake, VA
Date:
06/26/2017
2017-06-262017-07-25
Job Code:
capitalone2-R19112
Categories:
  • Customer Service/Call Center
  • Management
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Job Details

Company Capital One

Job Title: Sr. Risk Representative

JobID: capitalone2-R19112

Location: Chesapeake, VA, 23323, USA

Description: Chesapeake (12051), United States of America, Chesapeake, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Sr. Risk Representative



Job Description



Candidate will be responsible for answering inbound customer service calls which could include third-party contacts. Candidates will be responsible for following federal, state and local regulations around privacy and must be able to recognize exposure and minimize risk to the customer and Capital One. Successful candidates will offer a consistent and pleasant experience.



Responsibilities:



• Make outbound collection calls



• Exhibit effective skip-tracing techniques when applicable



• Provide thorough and accurate documentation to accounts



• Maintain superior quality assurance results



• Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.



• Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.



• Updates account information and complete appropriate documentation.



• Perform account level research



• Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities



Basic Qualifications:



• High School Diploma, GED or Equivalent Certification



Preferred Qualifications:



• 3 years of customer service experience



• 2 years of sales experience



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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