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Support Technician

Capital One


Location:
Richmond, VA
Date:
05/25/2017
Job Code:
capitalone2-R23390
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Job Details

Company Capital One

Job Title: Support Technician

JobID: capitalone2-R23390

Location: Richmond, VA, 23261, USA

Description: West Creek 4 (12074), United States of America, Richmond, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



Support Technician



The Support Technician role supports Video Conference and Unified Communication day to day root cause analysis and resolution. This role requires understanding of standard IT functionalities as well as the ability to execute technical resolution



**Responsibilities:**



+ Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications

+ Facilitate training to broaden user knowledge in using Video Conference rooms and Unified Communication tools such as Skype for Business

+ Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and deskside PC

+ Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.

+ Ability to identify root cause incidents and capture key details to expedite resolution with vendors and status the team in a timely manner

+ Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility

+ Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution

+ Experience with Skype for Business, Crestron RL2, Crestron Fusion, Polycom Group Series, Polycom Sound Structures, Crestron Touch Panel, Desktop Support and Windows and MAC Operating System administration

+ Ability to demonstrate AV Conference Bridge Support expertise and consistent positive feedback from customers.



**Basic Qualifications:**



+ High School diploma, GED, or military experience

+ At least 2 years of video conferencing experience



**Preferred Qualifications:**



+ Bachelor’s degree

+ 1+ years of experience in Desktop Support



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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