Hampton Roads Transit
Field all calls for computer assistance by HRT employees.
Install, maintain, upgrade hardware and software of HRT computerized systems.
Report all calls for computer assistance in electronic tracking software.
Provide ad hoc user training as required to help customers effectively utilize HRT computerized systems.
Perform routine LAN administrative duties as required.
Compile, write, maintain written documentation of all HRT computer configurations and ensure adherence to HRT minimum hardware/software requirements.
Maintain awareness of advances in information technology and recommend modifications to HRT systems as required.
Coordinates selection and purchase of data processing hardware and software for HRT.
Explore and possibly implement new technologies to automate tasks related to client workstations and/or servers.
Implement backup routine for all HRT networked computer systems.
Provide development and/or maintenance of specialized HRT software programs.
Implement virus protection strategy at HRT.
Implement and manage server based applications used to update workstations and servers, control and monitor Internet traffic and other network management applications.
Monitor various system logs for problems or unusual behavior.
Update and maintain server operating systems.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
Responsible for maintaining a general awareness of HRT’s EMS
Responsible for handling all related job responsibilities in accordance to HRT’s Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan
Performs other duties as required by the Director of Technology Services.
Required Knowledge, Abilities and Skills essential to Job Functions:
In depth knowledge of Microsoft server operating systems, Active Directory, DNS, DHCP and server hardware is essential. In depth knowledge of backup exec or other backup application. Experience working with VMware 5.0. Experience with Microsoft Remote Desktop Services. Ability to install, configure and troubleshoot server operating systems, software, and related hardware is required.Ability to communicate effectively both orally and in writing. Ability to quickly identify problems and implement solutions with minimal downtime. Critical thinking – Using logic and analysis to identify the strengths and weaknesses of different approaches.
Required Software Knowledge and Skills essential to job functions:
Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.
Familiarity with MS Office Suite required.
Training and/or Education:
Bachelor’s degree in Computer Science, Management Information Systems, Information Systems or a related field
Three years of experience supporting Windows in network environment. Experience with networking protocols, particularly TCP/IP, DNS, DHCP, and WINS. Knowledge of server hardware and troubleshooting skills are essential. Knowledge of data storage systems and virtualization is desirable.
Licenses or Certificates:
Virginia Driver’s License
MCSE 2003/2008 (or newer)
This position is classified as essential personnel.
Work requires high-speed operation of keyboard devices. Also requires lifting and transferring of computer equipment as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.
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