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Technical and Application Management Specialist I


Norfolk, VA
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Job Details

Company ADP USA

Job Title: Technical and Application Management Specialist I

JobID: adp-5000184304206

Location: Norfolk, VA, 23509, USA

Description: At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. S SCOPE: The job focus is to ensure client satisfaction and retention through timely and accurate installation and maintenance of Interface solutions in a manner consistent with the framework of "OneADP" solution delivery. Interface Specialists (ISs) develop and maintain effective communications and relationships with clients and ADP associates to contribute to a successful overall client experience. ISs utilize a combination of product knowledge, and project management skills to ensure a quality execution of Interface Requests . ISs utilize standardized tools and technology to support "OneADP" workforce management solution delivery. RESPONSIBILITIES:
* Consistently executes Interface process and methodology.
* Collaborates with Product Service and Implementation teams.
* Validates and tests solutions.
* Assists with communication.
* Utilizes team resources to meet all departmental Service Level Agreements.
* Ensures that all departmental activities are in compliance with defined ISO standards..
* Acts as the first level of escalation in all Interface system performance and client issues. Will assign appropriate resources as necessary and follow up until resolved. Will provide updates to management as proscribed. § Investigates client issues and provides recommendations for modifications to meet client business requirements. § Maintains proficiency of all Interface product offerings and a broad based knowledge of Scheduling and File Transfer systems through self-study and participation in appropriate training programs. § Provides off hours support on a rotating basis with other team members. NON --ESSENTIAL RESPONSIBILITIES: § Performs special projects and other related duties, as assigned. SKILL/COMPENTENCY REQUIREMENTS: 1. Service Oriented: Understands the perspective of the client and takes action(s) to integrate the client's needs with the products and strategic direction of ADP; builds a relationship of trust and respect with the clients. 2. Technical Knowledge: Applies knowledge of product and service components and internal systems to client, individual, department and organizational goals. Demonstrates thorough knowledge of IP networking, hardware, operating systems, enterprise schedulers and file transfer methodology. Working knowledge of Windows, UNIX & Linux operating systems. Good written and oral communication skills. 3. Teamwork: Partners with fellow associates / supervisors / departments and contributes and exchanges knowledge and skills to meet group needs and goals; participates in resolving issues. 4. Multi-Tasking: Responds and reacts to a variety of different critical issues simultaneously. 5. Problem Analysis / Resolution: Gathers information necessary to make decisions, anticipates, identifies, eliminates and resolves problems in a timely manner. 6. Approach to Work: Strives to overcome assignment obstacles before seeking support. Displays energy and initiative. Exhibits exceptional attention to detail. Takes ownership for work by setting priorities and utilizing department resources. Accepts feedback and criticism professionally and constructively. 7. Decision making: Requires limited supervision. Competent to work independently at the highest technical level. Must be able to make quick decisions regarding client and service issues to resolve technical problems and ensure proper utilization of resources and applicable products and services. 8. Accountability: Responsible for providing sound judgment, technical support and direction to client service team and client base. Errors can result in substantial delays, expense and disruption on projects. Client retention may be impacted and data integrity and payroll accuracy doubted. EDUCATION: Bachelor's Degree in Computer Science, Computer System Engineering or Computer Information Systems or equivalent in education and experience required. EXPERIENCE: 2-5 years in related activities. CERTIFICATES, LICENSES, REGISTRATIONS MCSE, Unix Administration. Project Management experience would be beneficial. #LITECH #cb#

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