28 days old
2017-12-202018-01-19

Technology Support Specialist

College of William & Mary
Williamsburg, Virginia 23185
  • Job Type
    Employee
  • Job Status
    Full Time

The Technology Support Specialist provides the first point of contact for faculty, staff and students in their use of computers, software and telecommunications technology.

The position allows customers to explain their issue and are able to ask the correct questions to help establish a course of action to effectively work towards a resolution.

The core responsibilities are:

  • Provides customer service and support via phone and occasionally through email and walk-in for faculty, staff and students.
  • Creates detailed and accurate description of customer problems, troubleshooting steps and resolutions in the College’ Service Desk Software.
  • Documents instructions on a variety of common practices for use within the Technology Support Center and/or campus wide as needed.
  • Installs, troubleshoots and uses a variety of operating systems and software packages.

Requirements

EDUCATION:
Bachelor’s degree or the equivalent combination of education, training and experience.

COMPETENCIES:

  • Familiarity with a variety of software packages and technologies, including productivity tools like Microsoft Office 2010 and 2013, Adobe Acrobat and networked applications such as Outlook, Internet Explorer, Firefox, and anti-virus software.
  • Solid technical proficiency with the ability to install, utiltize and troubleshoot a variety of operating systems (e.g. Microsoft Vista, Windows 7, and Apple OSX 10.5 and above) and software packages to include Office Productivity Software, Email & Calendar clients, and Web-based applications.
  • Excellent interpersonal and effective communication skills with, a strong customer service orientation and the ability to interact effectively with all levels of staff and faculty in the College community.
  • Effective technical writing skills with the ability to document step by step instructions on a variety of common practices for use within the TSC and/or campus wide as needed.
  • Flexibility and strong organization skills with the ability to adapt to new trends in IT while manage multiple priorities with competing deadlines.

EXPERIENCE:

  • Demonstrated experience troubleshooting and maintaining Windows and Apple software in a networked environment.
  • Strong Customer Service experience.

Categories

  • Computers/IT/Technology

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Technology Support Specialist

College of William & Mary
Williamsburg, Virginia 23185

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Williamsburg, Virginia

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