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Technology Technical Writer

Hampton Roads Transit


Location:
Norfolk, Virginia 23504
Date:
01/18/2017
Job Type:
Employee
Job Status:
Full Time
Categories:
  • Computers/IT/Technology
  • General/Other
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Job Details

Position:               Technology Technical Writer

Department:        Technology

Reports To:          Chief Technology Officer

Salary:                  Determined on Qualifications        

 

All applicants must be legally authorized to work in the United States without current or future company sponsorship.

The Technology Technical Writer must use their technical writing experience to draft and edit technology-specific specification manuals, process and procedure documents, requirements documents, testing plans and documents, policies, training plans and documents, and proposals. Candidates who have experience in the technology industry and writing for tech publications is preferred. Candidates will manage any publication and formatting issues. Ideal candidates must demonstrate experience working in publication software, Microsoft Sharepoint, flowcharting, and network diagramming software. Candidate must be a fast learner, self-motivated and have the ability to juggle numerous projects at once.


Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

 

  • At least 4+ years’ experience writing clear and concise technical documents such as specifications, user guides, datasheets, user manuals, system manuals, and related training documentation and templates concerned with software application maintenance efforts.
  • Make professional decisions and recommendations

  • Individually develop and update technical documentation and content adhering to format, content and style guidelines.

  • Proficiency writing clear and concise technical and non-technical materials using authoring tools.

  • Responsible for the writing, editing, and producing in various output formats the technical and functional documentation/content for all HRT technology products.

  • A self-starter and quick learner with excellent written and oral communication skills and an eye for pertinent detail.

  • Ability to listen and effectively translate complex technology discussions into workflows, requirements, business processes and policies.

  • Ability to complete assigned deliverables within strict timelines and work well in a fast-paced project environment.

  • Keen attention to detail.

  • Delivery of product with strict adherence to deadlines and timelines.

  • Other tasks and responsibilities, as assigned by supervisor.

 

Requirements

Required Knowledge, Abilities and Skills essential to Job Functions:

  • Major/concentration in Information Systems, or Technical Communications a plus
  • Work collaboratively with content experts to coordinate and edit material

  • Ability to learn and understand functionality of varied enterprise software applications

  • Ability to translate technical details to clear, simple language

  • Support software testing documentation activities as required

  • Working knowledge of technology and engineering processes.

  • Ability to effectively convey information and work well in a structured environment.

  • Ability to communicate effectively with different levels of management and within the business administrative, functional and technical communities.

  • Good critical and analytical thinking.

  • Proven ability to self-edit work effectively as well as to write clear, concise and comprehensive documentation on complex, multi-level technical issues, including storyboard creation and development

  • Excellent organization, strong written/verbal communications and writing styles with an eye for detail.

  • Ability to grasp complex software, learn quickly and work within tight deadlines.

  • Ability to handle multiple tasks simultaneously and meet multiple deadlines.

  • Excellent written and verbal communication skills.

  • Sample work will be requested.

 

Required Software Knowledge and Skills essential to Job Functions:

 Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem solving skills associated with software applications used is expected.   Software usage relevant to job duties will be evaluated.

 

Software applications:

Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Project, Visio), Adobe Pro, MS Access or SQL database, and relevant word-processing tools. Experience with MS SharePoint, a plus


Training and/or Education:

Bachelor's degree from four-year College or university in Information Systems, English, Communications, Journalism, or Related Field; or equivalent combination of education and experience

 

Required Experience:

4+ years’ experience or equivalent combination of education, training, and experience in technical document management, project support or contract administration.

 

Licenses or Certificates:

Virginia Driver’s License

 

Special Requirements:

This position is classified as essential personnel.

 

FLSA Status:

Non-exempt

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some overtime.

 

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