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TRAINING MANAGER

CHKD Childrens Hospital of the Kings Daughters


Location:
Chesapeake, Virginia 23320
Date:
07/06/2017
2017-07-062017-08-05
Job Type:
Employee
Job Status:
Full Time
Categories:
  • Administration/General Office
  • General/Other
  • Healthcare/Medical
CHKD Childrens Hospital of the Kings Daughters
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Job Details

Children’s Hospital of The King’s Daughters Health System

Patient Financial Services

Chesapeake Support Services, Chesapeake VA

 

Responsible for the management of all departmental training related activities and training personnel.  This includes developing and maintaining training documents and materials for various Patient Access and Patient Financial Services processes including Customer Service, Registration, Insurance Verification, Pre-Registration, Point of Service Collections, Billing Follow-up, Denials Management, Credit Resolution and any Revenue Cycle processes as needed.  This role creates and provides computer based and classroom training sessions as needed, as well as maintains accurate employee training records.  The Training Manager acquires and maintains knowledge of training subject matter that allows for efficient training in conjunction with support from the subject matter experts and departmental leadership.  This manager will be responsible for providing employee performance feedback to the Patient Accounting and Patient Access Managers that will impact decisions regarding employee retention.  Develops and supports strong collegial relationships with department leadership throughout the health system. Attracts, motivates and coaches talent to achieve the Patient Financial Services departmental goals. Develops, promotes and monitors a culture of efficient, results and customer oriented services. A high level of independence in performance of the role and/or solution of problems is expected, however, demonstrated cooperation and collaboration is equally essential for successful functioning.  The manager is expected to independently carry out assigned responsibilities but seeks guidance from the Director and/or upper management given unusual or unanticipated circumstances that require deviation or policy/practice or allocation of funds to resolve.

Requirements

Bachelor's degree in Health Care Administration, Business, or Training required with degree in Health Care Administration preferred.   Will consider degree in related field with directly related experience in training and/or healthcare.  An equivalent combination of an associate's degree with experience in Patient Financial Services or Patient Access will be considered.

3-5 years of progressively more responsible training and/or healthcare experience, required. Experience with adult education, preferred. Experience in computer based and/or classroom training development, preferred. Experience in Patient Financial Services or Patient Access/Registration, preferred. Previous management experience is a plus. Exceptional written and oral communication skills required.  Must be able to plan, supervise and establish a professional working environment within areas of responsibility.  Must possess the ability to identify problems and implement solutions for operational and organizational issues.

 

The Children’s Health System offers a highly competitive compensation and benefit package and offers a tobacco-free work environment.

 

Apply online:  www.chkd.org,  All inquiries held in strictest confidence.  E.O.E.

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