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User Research Manager

Capital One


Location:
Vienna, VA
Date:
07/24/2017
2017-07-242017-08-22
Job Code:
capitalone2-R25695
Categories:
  • Financial Services
  • Management
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Job Details

Company Capital One

Job Title: User Research Manager

JobID: capitalone2-R25695

Location: Vienna, VA, 22180, USA

Description: Towers Crescent (12066), United States of America, Vienna, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



User Research Manager



Capital One Commercial Banking is at the forefront of digital innovation and human-centered design, and we are changing the landscape of b2b financial services. As part of our digital transformation, we seek to fully engage our clients in designing great products and build a continuous learning organization that leads with experimentation and research. We are looking for a User Research Manager to partner with one of our key product teams, helping define, plan and execute a wide range of discovery and validation activities.



**What you’ll do:**



- Work with product and design leadership to develop and prioritize a backlog of new product and feature ideas



- Help define hypotheses and experiments that will produce validated learning



- Advise and plan appropriate discovery and validation activities, such as design sprints, customer empathy interviews, collaborative design sessions and usability testing



- Coordinate with multiple stakeholders to build internal SME and client advisory and testing panels

- Assist User Experience Researchers and Product Managers in planning, scheduling, and coordinating research activities

- Manage timelines and ensure logistical requirements have been met



- Assist in setting up client interviews, site visits, workshops and usability testing sessions (either online and in-person)

- Partner with recruiting vendors to share recruiting criteria, manage progress on recruitment/scheduling, and ensure screening criteria have been met



- Assist in knowledge management and socialization of learnings



**What you bring:**

- Experience with coordinating projects and timelines

- Ability to think quickly, resolve problems, and multi-task

- Ability to keep a calm and pleasant demeanor under tight timeframes and sometimes unpredictable environment

- Driven to improve current procedures and make team more efficient in research prioritization and execution

- Excellent oral and written communication skills

- A clear understanding of usability testing and research tools such as Morae and UserZoom (or a willingness to learn)



- Deep understanding of design thinking, UX and lean principles and practices



- Good understanding of various user research and usability testing methods



**Basic Qualifications:**

- Bachelor’s degree or military experience

- At least 2 years of user research experience



**Preferred Qualifications:**

- 2 years of hands-on UX design experience



- 3 years of project coordination experience

- 2 years of experience working with vendors

- 2 years of experience working in a usability lab



- 2 years of experience designing lean experiments



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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