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UX Practice Lead, Card

Capital One


Location:
Vienna, VA
Date:
05/29/2017
Job Code:
capitalone2-R21149
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Job Details

Company Capital One

Job Title: UX Practice Lead, Card

JobID: capitalone2-R21149

Location: Vienna, VA, 22180, USA

Description: Towers Crescent (12066), United States of America, Vienna, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



UX Practice Lead, Card



Credit can seem like a complicated and impenetrable system. At Capital One, we believe everyone should have the opportunity to understand and build their credit, have access to great financial products, and gain the practice and confidence to save and spend wisely.



As a UX Practice Lead, you will work in close partnership with executive leaders from the business, engineering, operations, and brand. You will lead (and continue to build) a high-performing and innovative team that includes UX, Service, Interaction, and Visual Design, Strategy, Research, Content, and Front End Development. You will inspire the team to envision, design, and deliver game-changing experiences. And you’ll work side by side with some of the most exciting design leaders from the industry who bring inspiration, passion, critique, and camaraderie, and are committed to changing banking for good.



What you’ll do every day:



- Bring bold vision to the Capital One Design leadership team and the U.S. Card business



- Partner with executives and leaders across the organization to create cohesive and impactful experiences that deliver for the business and for customers



- Oversee a portfolio of products and services that serve unique customer needs while fitting into a greater experience ecosystem



- Inspire and mentor designers to stretch and grow their craft, and champion human-centered design across skill sets, teams, and perspectives



- Recruit top talent, build out a best-in-class team, and invest in their continued success



- Drive innovation not only in customer-facing experiences, but in practices and processes that bring about world class solutions



Who we’re looking for:



- Demonstrated design leadership of a cross-skilled team within a large scale, high tech company



- A track record of envisioning, designing, and delivering successful and respected products and services



- The ability to strategically influence senior leadership as a champion of human-centered design



- A great listener and a crisp communicator, with strong business judgment and analytical skills



- The ability to thrive within ambiguity, assess and synthesize complexity, and still find the north star that brings clarity and drives forward momentum



- An exceptional eye for detail and deep hands-on expertise in one or more design specialties



- The desire to collaborate, learn, and continue to evolve the team



- Humility, judgement, and enthusiasm that creates great results AND a great culture



- Ability to connect analytical data with practical solutions in a real world environment



- Passion and commitment to change the world



- Experience in financial services is not required, but experience navigating a complex and highly regulated ecosystem will be



Basic Qualifications:



- At least 8 years of experience designing digital products or at least 8 years of experience designing omni-channel services



- At least 5 years of experience in a design leadership role



Preferred Qualifications:



- Master’s Degree in Design or Master’s Degree in Business Administration



- 10+ years in a design leadership role



- 10+ years of experience with designing digital products



- 5+ years of experience with a large scale consumer internet company



- 2+ years in start-up environment



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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