5 hours

UX/UI Practice Lead

Vienna, VA
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  • Job Code
    capitalone2-R35643
Company Capital One

Job Title: UX/UI Practice Lead

JobID: capitalone2-R35643

Location: Vienna, VA, 22180, USA

Description: Towers Crescent (12066), United States of America, Vienna, Virginia



At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.



Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.



UX/UI Practice Lead



Credit can seem like a complicated and impenetrable system. At Capital One, we believe everyone should have the opportunity to understand and build their credit, have access to great financial products, and gain the practice and confidence to save and spend wisely.



We’re looking for a Director of Design to lead our Card Experience studio. You will lead -- and continue to build -- a high-performing and innovative team that includes Design Strategy, Service Design, Experience Research, UX, UI, Visual Design, Conversation Design, and Front End Development. You’ll probably add on some new, yet-to-be-discovered practices, too. You will work in close partnership with our Heads of Design for Card Experience, Credit Wellness, Platform, and CX Operations to understand business drivers, customer needs, and the greater enterprise design ecosystem. You will get to know business leaders, but not be directly responsible for managing those relationships. Your energy will be put toward optimizing the work of the team, raising the bar on quality and methodology, discovering new practices, and bringing in fresh ideas and talent.



What you'll do every day...



• Bring bold vision to the Capital One Design leadership team and the U.S. Card business



• Partner with executives and leaders across the organization to create cohesive and impactful experiences that deliver for the business and for customers



• Inspire and mentor designers to stretch and grow their craft, and champion human centered design across skill sets, teams, and perspectives



Who we are looking for



• Demonstrated design leadership of a cross-skilled team within a large scale, high tech company



• A track record of envisioning, designing, and delivering successful and respected products and services



• The ability to strategically influence senior leadership as a champion of human-centered design



• A great listener and a crisp communicator, with strong business judgment and analytical skills



• The ability to thrive within ambiguity, assess and synthesize complexity, and still find the north star that brings clarity and drives forward momentum



• An exceptional eye for detail and deep hands-on expertise in one or more design specialties



• The desire to collaborate, learn, and continue to evolve the team



• Humility, judgement, and enthusiasm that creates great results AND a great culture



• Ability to connect analytical data with practical solutions in a real world environment



• Passion and commitment to change the world



• Experience in financial services is not required, but experience navigating a complex and highly regulated ecosystem will be



**Basic Qualifications:**



• Master’s Degree in Design or military experience



• Previous experience as a Senior Director of Design



• At least 8 years of experience in a design leadership role



**Preferred Qualifications:**



• 5+ years’ experience with a large scale consumer internet company



• 2+ years in start-up environment



• MBA



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



Categories

  • Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               


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UX/UI Practice Lead

Capital One
Vienna, VA

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Capital One
Vienna, VA

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