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Web Hosting Technical Support

InMotion Hosting, Inc


Location:
Virginia Beach, Virginia 23452
Date:
04/12/2017
Job Type:
Employee
Job Status:
Full Time
Shift:
1st Shift, 2nd Shift, 3rd Shift
Categories:
  • Computers/IT/Technology
  • Internet/New Media
  • Customer Service/Call Center
InMotion Hosting, Inc
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Job Details

Come be part of our growth and start your technical career with InMotion Hosting.

We’re the largest web hosting company in the State of VA and we’re looking for new Tech Support Team Members. Our staff commutes from Norfolk, Chesapeake, Suffolk, Hampton and Newport News.

We’re not your regular call center environment and having fun is allowed!

New Team Member are offered a $1,000 Sign on Bonus and up to $1,500 in Relocation Assistance, if applicable.

What You’ll Do?

  • Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
  • Have Fun while working with a like-minded team that enjoy nerf wars!
  • Walk customers through set up of email, cPanel, and FTP clients
  • Continually build your technical skill set to advance your career
  • Provide customer feedback to leaders to improve products, service, and customer satisfaction

What You’ll Get:

  • Competitive pay rate, top performers earn above $40,000.00 annually; bonuses and profit sharing
  • Training pay differential of $2.50 hr
  • Bonuses based on customer feedback “Kudos”
  • Opportunity for overtime
  • Opportunities for advancement after 90 days

Requirements

Ideal candidates have:

  • A passion for providing customers with a positive experience
  • Ability to troubleshoot technical issues
  • Basic website and WordPress knowledge
  • Familiarity with Linux based systems (Ubuntu, Suse, and Gentoo to name a few)
  • Help Desk or Call Center Experience
  • A helpful and friendly attitude

A few more things:

  • Medical, Dental, Vision, Disability, Life Insurance and 401k plans
  • Paid Time Off and Company Paid Holidays
  • Wear Jeans Everyday in our relaxed environment
  • Awesome Company Parties and Onsite Events
  • A free VPS
  • Free Weekly Lunch

Learn more about what it is like working at InMotion and yes, we have the best parties in town. To see what you would be supporting, check out the products here.

Location:

  • Virginia Beach, VA

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