11 hours

Case Manager/Employment Specialist, Job Skills Training Program

Norfolk, VA
  • Job Code
Tidewater Community College Applicant Portal | Case Manager/Employment Specialist, Job Skills Training Program

Case Manager/Employment Specialist, Job Skills Training Program

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Posting Details

Position Information

Position Type Wage/Hourly
Role Title Counselor Mgr
Position Working Title Case Manager/Employment Specialist, Job Skills Training Program
Pay Band 05
Position Number W0494
Full or Part Time Part Time
Recruitment Type General Public – G
Location Norfolk
Position End Date (if temporary)
Job Description Information

Job Posting Number PT00521
Job Description Summary

This part-time Case Manager/Employment Specialist is responsible for development, management, and leadership guidance for students enrolled into the Job Skills Training Program. The Job Skills Training Program provides holistic life and employment training. Students with multiple barriers for employment, upon successfully completing the program will possess the skills needed to be placed in pre-secured employment offering opportunities for upward mobility. The Job Skills Training Program Case Manager/Employment Specialist position is on the Norfolk Campus and is required to work/travel to and from all TCC locations to include satellite locations within the local communities. The Case Manager/Employment Specialist reports to the Coordinator of the Job Skills Training Program.


Oversee the reviewing and screening of assessment documents used to determine eligibility and suitability for the JSTP programs to include newly established programs. Work directly with local employers and organizations to gather information and expectations of employers and employer partners to use during the screening process. Schedule students to complete the required steps of our screening and assessment process prior to the scheduled class start date. Interview all prospective students interested in attending the program to assist in determining their eligibility and suitability for their chosen career field. Provide holistic and comprehensive case management services to all students assigned to the caseload. This process also includes: intake assessment, benefit assessment for funding into the program, goal setting, long-term case plan development, weekly progress review and implementation of student development plan of action/correction, plan progress monitoring, advocate for financial support, transportation support and childcare support to insure student’s ability to attend class as scheduled is maintained at the required level, and refer students to appropriate supporting agency. Specific responsibilities include:

  1. Perform duties related to and in conjunction with student recruitment and screening.
    • Collaborating with the Job Skills Training Program Student Recruitment Specialist to assist in the screening of all prospective JSTP students.
    • Collaborating with the Job Skills Training Program Student Recruitment Specialist to assist with both onsite and offsite recruitment processes conducted at a multiplicity of community locations to include, but not limited to local department of human service locations, redevelopment and housing authority locations, Opportunity Incorporated One Stop Shop locations, and many of the local public and private school district locations.
  2. Promote and maintain excellence in program by counseling, instructing and teaching students the required coping skills to handle the day to day stressors of student life. Specific responsibilities include:
    • Administer appropriate corrective action as outlined in the Job Skills Training Program Policies and Procedures Manual and in accordance with the Tidewater Community College student handbook.
  3. Oversee processes and procedures for the overall management JSTP students, to include:
    • Facilitate classes that promote positive interpersonal skills and collaborate with organizations that support stress reduction and professional counseling and development.
    • Serve as an instructional leader by modeling high expectations for students and implementing results focused programs that lead to program completion and graduation.
    • Ensure compliances with laws, regulations, rules and policies prescribed by the Tidewater Community College Student Handbook.
    • Develop lesson plans and testing materials; leverage the use of technology to enhance instruction.
    • Incorporate in-house collegiate and external resources to develop lesson plans; create and administer tests; and provide students with feedback targeting areas of improvement and align their strengths with course objectives and intended outcomes.
    • Substitute teach/facilitate a variety of workforce, life skills, and soft-skills classes as needed.
  4. Achieve consistency and coordination in the delivery of programs and services on all college campuses, to include:
    • Introduce our students to the TCC Campus by exposing them to the different activities available throughout the semester
    • Maintain currency and accuracy of student files both electronically and paper.
    • Assist in updating the development and maintenance of a program database and work with staff to ensure accuracy and efficiency of information entered.
    • Represent Workforce Solutions at designated professional meetings, community events, and the Commonwealth of Virginia Department of Social Services presentations.
  5. Serve as the Job Skills Training Program Employment Specialist to prepare students for employment with our employer partners. Carry out the services of the JSTP that support employment of students participating in JSTP. Assist students to obtain and maintain employment that is consistent with their career goals. Participate with and attend the local re-entry council meetings to foster the necessary relationships needed to support students entering into the program.
    • Engage students and establish trusting, collaborative relationships directed toward the goal of competitive employment in community.
    • Conduct follow-up activities and tracking of all graduated students to ensure continual employment is maintained.
    • Conduct job development and job search activities directed toward positions that are individualized to the interests and uniqueness of the students on caseload.
    • Collaborate with employer partners to obtain verification of employment forms that report earnings, hours worked and employment status (full/part-time).
    • Foster relationships in the local community to secure full/part-time jobs.
    • Review resumes and documentation that support student-gaining employment.
    • Conduct weekly employer contacts. Employer contacts are designed to learn about the needs of the business, describe supports offered by the program and describe client strengths that are relevant to the position. Provide individualized follow-along supports to assist clients in maintaining employment. Write job support plans with clients and incorporating input from the mental health team. Adjust plan according to clients’ needs and preferences. Provides education and support to employers as agreed upon by clients, which may include negotiating job accommodations and follow-along contact by the employment specialist with the employer.
  6. Work collaboratively with staff, ensuring that student needs for accurate programmatic information, appropriate learning assistance and other services are met.
Required Qualifications
  1. Knowledge of workforce high demand industry standards, job and career outlook standards needed to conduct market analysis of the career fields selected by JSTP students.
  2. Demonstrated ability to work effectively within the local workforce system, state and local departments of human services, and community agencies.
  3. Demonstrated ability to assess the student and develop action plans (to include working with young adults ages 18-24 and older adults).
  4. Demonstrated proficiency with standard office productivity software (e.g., Microsoft Office) infusing the use the latest technology to conduct research and prepare reports, including the Internet, PowerPoint presentation software, and on-line library research.
  5. Demonstrated ability to work with the hard to serve and marginalized populations.
  6. Proficient skills in filing systems both paper and electronic, to include scanning, copy and organizing medical documents, and maintaining student records.
  7. Knowledge of academic assessment/testing to include Test of Adult Basic Education (TABE) and the Employee Assistance Program Inventory, (EAPI) to establish eligibility and suitability for the Job Skills Training Program.
  8. Demonstrated Ability to teach/facilitate in person classes on student requirements (orientation), work related soft-skills, goal setting, and personal growth changes.
Preferred Qualifications
  1. Moral Reconation Therapy (MRT) certification.
  2. Bachelor’s degree from a regionally accredited institution.
Work Schedule

29 hours per week with varied daily work schedule Monday – Friday.

Posting Detail Information

EEO Statement

Tidewater Community College is an EEO/AA employer and is strongly committed to achieving excellence through cultural diversity. The college actively encourages applications by and nominations of qualified minorities, women, disabled persons, and older individuals.

E-Verify Statement

After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Tidewater Community College uses the E-Verify system to confirm identity and work authorization.

Open Date 06/05/2018
Close Date 06/20/2018
Open Until Filled No
Hiring Range $25.00-$27.00 per hour, commensurate with experience
Salary Information
Additional Information This position requires satisfactory completion of background checks prior to employment.
Special Instructions to Applicants

Documents Needed to Apply

Required Documents
  1. Résumé
  2. Cover Letter/Letter of Application
Optional Documents
  1. Unofficial Transcripts
  2. Unofficial Transcripts 2

Supplemental Questions

Required fields are indicated with an asterisk (*).


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Case Manager/Employment Specialist, Job Skills Training Program

Tidewater Community College
Norfolk, VA

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Norfolk, VA

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