1 day old
2018-05-242018-06-23

Director - Human Capital Management(HCM) Client Service

ADP
Norfolk, VA
  • Job Code
    151201
JobId: 151201
Job Title: Director - Human Capital Management(HCM) Client Service
Location: Norfolk, VA
Category: Client Service
Employment: Full-Time
Open Date: 2018-04-14T06:04:10Z Close Date: 2023-04-13T00:00:00Z

Description: \r\n \r\n

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

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ADP is hiring a Director - Human Capital Management(HCM) Client Service. In this position, you'll leverage your business, market and people leadership expertise to guide our client-facing Employee Relations & Investigations team. This position will lead a team of highly skilled and professional Human Resource & Employee investigators, guide our clients through complex employee relations themes and issues through consultative best practices and investigative work. The leader will be the point of accountability for strategic direction as well as operational management, ensuring efficient operations and an overall productive and enjoyable working environment for our clients' most valuable assets, their employees.

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We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

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RESPONSIBILITIES:

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  • Develop and communicate strategic goals
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  • Manage relationships with key stakeholders, internal and external busines partners, as well as client key decision makers
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  • Implement initiatives and processes to ensure that all work is completed efficiently and according to scheduled deadlines with attention to quality standards, priorities and overall goals
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  • Serve as a resource for other team members, based on a strong working knowledge of team's responsibilities and goals
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  • Lead and inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career development
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  • Establish clearly defined individual performance goals and objectives; communicates these to team members through 1-on-1 meetings and performance planning and review sessions; provide periodic performance feedback and conducts annual performance reviews on all team members
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  • Develop leaders for succession
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  • Manage escalated issues and provide direction.
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  • Evaluate direct reports on performance and complete annual performance appraisals.
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  • Work in collaboration with direct reports to establish Individual Development Plans.
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  • Develop and administer corrective action and performance improvement plans.
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  • Budgetary Responsibility.
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  • Make critical decisions on department hiring and terminations
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  • Function as a consultant and business partner to other organizations within ADP
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  • Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
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  • Serve as an acting backup to other leaders, providing leadership, guidance and direction to team members in the absence of the leader
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  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
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  • Prepare and present reports on team performance
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QUALIFICATIONS REQUIRED:

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  • Bachelor's degree
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  • At least 8 years of experience
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  • At least 5 years of people leadership experience
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PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

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  • MBA or advanced degree
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  • Employee relations/investigations experience
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  • Experience delivering and leading HCM outsourced solutions
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  • Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
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  • Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
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  • Ability to work and thrive in a team environment, focused on achieving results
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  • Ability to manage a team and develop leaders
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  • Ability to assess team members' performance and provide motivational support
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  • Ability to work both independently and as part of a team
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  • Strong client relationship building skills
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  • Ability to recognize basic procedural issues as they arise, and escalate to the appropriate level
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  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
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  • Proficient in the latest web technologies and working knowledge of various operating systems
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  • Proficient using Microsoft Office
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  • Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
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  • Prior leadership training
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Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
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At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Director - Human Capital Management(HCM) Client Service

ADP
Norfolk, VA

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ADP
Norfolk, VA

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