11 days old

Import Customer Service Representative, Premiere

Norfolk, Virginia 23502
  • Job Type
  • Job Status
    Full Time

CMA CGM is a worldwide shipping group. We have a presence in 160 countries and employ 30,000 associates worldwide. 

We are a leading carrier in the U.S. with over 700 employees in our Norfolk office. The U.S. headquarters is the hub of our North American operations, offering a rich and diverse array of opportunities. We are a dynamic company that can offer a rewarding and expansive career.

This position will be responsible to

  • Account management for Import premiere customers, ensuring the smooth release and delivery of cargo.

  • Monitor cargo for timely freight and customs release and communicate any issues to customers

  • Coordinate with logistics and truckers to arrange cargo delivery

  • Expedite dwelling cargo, as needed

  • Communicate across departments to retrieve necessary information

  • Inform customer of shipment/cargo status

  • Perform tracking/tracing of all cargo in the pipeline

  • Update tracking reports with upcoming shipments using DIVA

  • Process diversions

  • Assist in problem resolution including damaged cargo, lost containers, and other reports as needed

  • Respond to customer inquiries and requests in a timely manner

  • EDI Submission/Monitoring

  • Compile metrics and run monthly reports including MQC, aging, dwell and other reports as required

  • Answer general customer service and STARs phone calls

Miscellaneous related duties or projects as assigned


Skill Sets / Education & Experience Requirements:

  • High School Diploma required.

  • Minimum of 2 years customer service experience required

  • Exceptional customer service, interpersonal and communication skills (written and verbal)

  • Strong organizational, time management and problem solving abilities

  • Demonstrated ability to multitask

  • Must be proficient in basic Microsoft Office applications (Excel, Word, PowerPoint, etc).

  • Possess a mindset that clearly recognizes the importance and sensitivity of our customers. 

Skill Sets / Education & Experience Preferred:

  • Associates Degree preferred.
  • Strong preference for Internal candidates to have a working knowledge within internal systems of LARA, MIRA and DIVA.
  • Strong preference for Internal candidates to have a basic understanding of rates, invoicing and service contracts.
  • Basic understanding of shipping industry  preferred.
  • Advanced skills in Microsoft Office Excel preferred, (i.e. macros, data manipulation, formulas, lookups, formatting, pivot tables.
  • Possess a mind set that clearly recognizes the importance and sensitivity of our customers.
  • Ability to work staggered hours as needed for departmental coverage.  

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification. 

To apply:  




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Import Customer Service Representative, Premiere

Norfolk, Virginia 23502

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